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Enhancing Good Client Service in the City of Kettering: A Perspective Discussion

Explore the importance of commitment to communication, focus, understanding government processes, and coordination for quality client service in Kettering. Topics include ongoing communication, project focus, government processes understanding, and quality coordination.

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Enhancing Good Client Service in the City of Kettering: A Perspective Discussion

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  1. Good Client ServiceCity of Kettering Perspective

  2. Discussion Topics • Commitment to Communication • Focus and follow-through • Understanding government processes • Coordination and quality

  3. Commitment to Communication • Should be ongoing throughout the entire design process • Regular status updates • Email, phone, text, Facebook, Twitter (Not really on the last three, but you get the drift)

  4. Focus and Follow-through • Maintain focus throughout the entire project, not just at the beginning and end • Follow-though on design changes • Check-ins during construction

  5. Understanding Government Processes • Contract and procurement process • Design simplicity is key (most of the time) • Right-of-way cost and time

  6. Coordination and Quality • Utility Coordination – taking ownership and being proactive • Quality Control – plans and QUANTITIES

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