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Enhancing Discharge Summary Processes in Northern Health: Best Practices and Challenges

Dr. Leonie Griffiths and Ms. Rhonda Jennings present an overview of the discharge summary processes at Northern Health across five campuses. The discussion covers various dispatch methods and templates as the organization transitions. Key strategies for success include leveraging computer technology to reduce production burdens, increasing resident medical officer (RMO) understanding of general practitioner (GP) needs, and fostering a positive senior clinician attitude. The session also addresses performance monitoring against key performance indicators and highlights challenges, infrastructure issues, and necessary leadership support for standardization and improvement.

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Enhancing Discharge Summary Processes in Northern Health: Best Practices and Challenges

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Presentation Transcript

  1. Northern Health DESIGNATED PERSON AT WARD LEVEL RESPONSIBLE FOR DISCHARGE SUMMARY Presenters: Dr Leonie Griffiths & Ms Rhonda Jennings

  2. The context • 5 Campuses • Various dispatch methods • Various templates & processes • NH in transition

  3. What makes it works well • Reducing the burden of production through computer technology • Increasing RMO understanding of GP needs • Senior clinician attitude

  4. Monitoring • Monthly performance monitoring against KPI & reporting • Regular peer review sessions led by GP Consultant/GPLO • Periodic CQI evaluation ⇛ Accreditation

  5. What hinders its production? • Senior clinician attitude • Infra-structure issues • Workload issues • Practice issues

  6. Some learnings? • Supports work • Standardising expectations/practices x network/state • Leadership • Consultant/ward • Network/hospital • State

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