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Insights on IT Innovation and Knowledge Management from Guest Speaker Anup Sharma

In this informative MBA/MIS class, guest speaker Anup Sharma, CIO of GE, discusses critical IT project initiatives and knowledge management strategies relevant to business leadership. Key topics include case discussions focused on IT innovation and the importance of aligning technology with organizational goals. The session emphasizes teamwork in IT projects, customer needs assessment, ROI analysis, and the necessity of continuous improvement in technology adoption. Students engage in interactive discussions and prepare for upcoming cases and quizzes, fostering a collaborative learning environment.

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Insights on IT Innovation and Knowledge Management from Guest Speaker Anup Sharma

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Presentation Transcript

  1. MBA/MIS 513 Class # 7 September 18, 2008

  2. Tonight • Guest Speaker • Anup Sharma • Case Discussion • Knowledge Management • IT Innovation (Book C) • IT Project Initiatives – Last Project Discussion

  3. Anup Sharma CIO GE – Hitachi Nuclear Fuels BS – MIS – Huntington College GE’s - Information Management Leadership Program UNCW – Board of Director WHQR – Friends of WHQR Board Member + Tries to find time for his wife and young daughter

  4. Upcoming events • Last two cases on Monday • The Data Mining Case not in your packet, did not get permission to print • Use R0305H as the case # at Harvard online • Teams meet (IT Project Teams) • Test on Thursday (will have a study guide on Monday)

  5. Class Participation Points • 20 points per input into case discussion (max of 3); can only earn max of 1 per case. • 5 points per ‘case mini quiz’, total available at end of next Monday:12 x 5 = 60 • Instructor can add up to 10 more points

  6. Knowledge Management Rebekah, Mike, Tom, Ross, Sara, Adam

  7. IT Project Teams Comprised of: - One MBA Candidate - One MS CSIS Candidate Ask for help for the ** items on the next slide

  8. To meet expectations:(Sward book, Chapter 2, Figure 2.3) • Executive Summary (1 page) • 1. Understand Customer Needs – what is the problem to be solved? • 2. Define Requirements – what should the system do ** help • 3. Propose Solution (what is needed to complete this project) ** help • 4. Estimate ROI & other financials ** help with cost estimates • 5. Assess Merit (Benefits to organization – what part of IT strategies does this project meet)

  9. Appendix for items provided by IT co-worker 3. What technical requirements (hardware / software) are needed to solve meet user needs 4. What costs can be identified that will be used in the ROI, potential help to identify and quantify intangibles

  10. Building a culture of IT-Bus Mgr Relationships Create a Project Culture CommunicateCommunicateCommunicate Describe andDisplay the DesiredBusiness Process Evaluate –continuous improvement Develop theTechnicalScope Modify the systemto acceptablebusiness objectives Introduce thePrototype

  11. Book C – Innovation & IT • Chapter 1 • Overview Innovation is the creation of something new that creates value for an organization Innovation enabling service environment

  12. Innovation Capability Maturity

  13. Types of innovation • Radical • Fundamentally change an industry and daily lives • Incremental • Small enhancements to radical innovations • Reapplication • Take an innovation from one domain to another

  14. Innovation does not need to be wholesale

  15. Investment in IT innovation 400 firms and their innovation investment *Doblin Group

  16. Payback for IT Innovation Projects400 firms and their innovation investment *Doblin Group

  17. Doblin Findings • Innovative efforts in the finance function (basic back office function) can lead to dramatic returns • Improvements in product performance lead to the lowest group returns • However – product development is important for long term health

  18. IT Innovation • Phase 1 – Creation • How IT systems might stream line problem solving for customer service rep’s • Phase 2 – Adoption and Diffusion • IT efficiency (making older processes better) challenges • IT innovation

  19. IT Obsolescence • Rate of change of IT capabilities • How to maintain ‘state of art’ • Real questions: • What is the right lag time for our systems? • What are the risks associated with lag times

  20. Copy – Exactly? Duplicate the innovation process for other domains What does this mean for your organization?

  21. Barriers • IT budgets are tight • Legacy System • Risk Aversion • Cultural Norms • We’ve tried that before • Not in the budget • Don’t have the expertise

  22. We speak different languages

  23. Business Value Indexes gets us all on the same page

  24. Breakouts

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