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Patient Flow Scheduling

Patient Flow Scheduling. Presented by: Lynne Fales FoxFales, Inc. Goals. Successful- Profitable Business Customer Service Team Efficiency/Reduce Stress. Quality of Life. Goals. Successful- Profitable Business Customer Service Team Efficiency/Reduce Stress. Starts & Exam/Consults.

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Patient Flow Scheduling

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  1. Patient Flow Scheduling Presented by: Lynne Fales FoxFales, Inc.

  2. Goals Successful- Profitable Business Customer Service Team Efficiency/Reduce Stress

  3. Quality of Life

  4. Goals Successful- Profitable Business Customer Service Team Efficiency/Reduce Stress

  5. Starts & Exam/Consults

  6. Growth Guidance

  7. Active Patients

  8. Repositioning

  9. Debonds/Removals

  10. Retention Patients

  11. Retention Patients Starts = 2 Exam/Consults = 4 Growth Guidance Observation = 3 Active Patients = 29 Repositioning = 2 Debond/Removals = 3 Retention = +7 TOTAL PATIENTS PER DAY 51

  12. Retention Patients 1 Treatment Coordinator 7 3 Technicians each 14.7 1 Diagnostic Records 1 Scheduling Coordinator 40 1 Financial/Insurance/ Scheduling Coordinator 11

  13. Goals Customer Service Schedule Appropriately Be On Time

  14. Search for Appointments to Fill Our Schedule at Times that Provide Customer Service

  15. Name Procedures

  16. Think About How You Can Use Procedure Names to Automate Your System

  17. Think About How You Can Use Procedure Names to Automate Your System

  18. Think About How You Can Use Procedure Names to Automate Your System

  19. Think About How You Can Use Procedure Names to Automate Your System

  20. Start Appointments

  21. All 15 Minute Appointments are not Alike 5 minutes 5 minutes 5 minutes 5 minutes 5 minutes 10 minutes 10 minutes 10 minutes 10 minutes 10 minutes 15 minutes 15 minutes 15 minutes 15 minutes 15 minutes Retie Growth Observation Cement Appliance Insert Retainer Pan Ceph, Photos

  22. All 15 Minute Appointments Are Not Alike 2 2 5 5 5 2 Retie Growth Observation Cement Appliance Insert Retainer Pan Ceph, Photos

  23. All 15 Minute Appointments Are Not Alike 2 2 17 2 5 5 5 2 2 Retie Growth Observation Cement Appliance Insert Retainer Pan Ceph, Photos Doctor is Scheduled for 21 Minutes of Patient Time / Only 15 Minutes Available

  24. Break 10 min Break 10 min

  25. Why Use 5 Minute Increments

  26. 9:10 to 9:40 = 30 minutes wait

  27. 9:50 to 10:30 = 40 minutes wait

  28. 9:40 to 10:00 = 20 minutes wait

  29. 10:40 to 11:00 = 20 minutes wait

  30. 10:40 to 11:00 = 20 minutes wait

  31. 11:00 to 11:20 = 20 minutes wait

  32. 11:10 to 11:30 = 20 minutes wait

  33. 11:20 to 12:00 = 40 minutes wait

  34. 12:00 to 12:10 = 10 minutes wait

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