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Systems technologies // healthcare solutions

Systems technologies // healthcare solutions . What is messenger?. Multi-user messaging platform Sends messages to: Wireless Telephones (WiFi / DECT) Pocket Pagers PDA’s Cell Phones LED Signs Email

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Systems technologies // healthcare solutions

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  1. Systemstechnologies //healthcare solutions

  2. What is messenger? • Multi-user messaging platform • Sends messages to: • Wireless Telephones (WiFi / DECT) • Pocket Pagers • PDA’s • Cell Phones • LED Signs • Email • Monitors all internal alarm systems including; ire, BMS, Access Control, HVAC, Security, and Nurse Call

  3. messenger components of messenger web interface multi sites / clients scheduling statistics nursecall / wireless call points LED signs on-site paging transmitter wide area paging SMS LED signs messenger carrier alarm monitoring PBX interface alarm (security, fire and evacuation, building management and telemetry) wireless telephony system email interface printer PDA

  4. what is unique about messenger? • Seamless integration of ALL forms of messaging • Commercial grade client / server architecture • True multi-user system • Simple, scalable and secure interface • Link multiple sites together via Internet • Administer the system over the Web • On-site paging system and wireless messaging on a single platform

  5. intuitive user interface

  6. escalation paths • Alarms escalate until resolved • Handsets may respond to calls to stop escalation • Configurable escalation time • No restrictions on escalation paths (groups, devices)

  7. scheduling system • Contact different staff or devices depending on the time of the day and the day of the week • No restrictions on schedules • Schedules may be assigned to any event

  8. device independence wireless telephones on-site / wide area paging cell phone email LED Display

  9. wireless telephone solution • Integrates with Spectralink, Ascom, Kirk and others • Free message delivery and mobile voice calls • Event notification • Acknowledge and cancel calls • Escalate calls through various staff handsets • Location based duress monitoring (Kirk) • Trigger and cancel alerts

  10. Event Notification • Acknowledge Alarm • Cancellation Alarm • Callback Extension • Force escalation • Duress (with location) • Trigger & Cancel calls 1 2 Fire Alarm Room 202 3 4 5 6 7

  11. sms - mobiles • Text messaged alarms from Vision Link Nurse Call Master to appropriate staff cell phone(s) • Critical messages received even when staff members are not on the site • Messaging confirmation • Message splitting for multiple phone brands • Unlimited carriers

  12. on site paging • Free message delivery • Ultra fast message delivery (typically 2 seconds) • Full Site Coverage – inter system networking allows paging between locations

  13. email • Send & Receive emails • Copies of paging messages sent to email • Alarms may escalate to email for ease of reference (e.g. monitor service levels) • Assigns an email address to any wireless device – including wireless handsets!

  14. alarm monitoring PDA email pagers alarm Security, BMS, fire & evacuation, & telemetry transmitter alarm monitoring messenger DECT phones mobile phone

  15. Messenger Software The Status Bar displays staff and call statistics for quick reference. And the new staff members can start their shift here Time start ….. List of wards and facilities List of Staff on duty…

  16. staff allocation • Select a device • Enter staff name • Select which call types • Select which areas/location

  17. staff allocation • Once a staff member is logged on, their location and job functions may easily be changed from any PC. • They can also be sent instant messages, or end their shift.

  18. multi-user environment • Any PC may update any aspect of the system • Users may log on the server from any PC • Security specifies what facilities may be accessed • All operations may be performed via the Internet

  19. linking hospitals together • Hospitals may be connected together over the internet • Messages are sent to devices at all locations • Minimal cost compared with dedicated links

  20. PBX integration • Send alphanumeric and numeric messages • Can page recipients, groups, rosters or escalation paths • Voice-prompted • Priority calls • Can use Wireless Telephone

  21. reporting • Permanent log of all messages • Single click to view message history • Solve disputes on when and to whom messages were sent • In the even of litigation or internal auditing you can easily review what happened during a particular time period • Audit trail maintains a log of who modified the system

  22. end of presentation Thank you for your time and participation in this presentation

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