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Comprehensive Overview of Technical Control Room Operations at CERN

The Technical Control Room (TCR) at CERN oversees over 250,000 alarms and manages 100,000 requests annually. With a dedicated team of operators across various shifts, TCR ensures seamless control and communication for electrical, cryogenic, and air-conditioning systems. The team, comprising both experienced and newly recruited operators, is supported by advanced logbook systems and management applications. This multi-national team works tirelessly, striving to maintain optimal operational conditions and respond to incidents efficiently, comprising diverse technical expertise.

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Comprehensive Overview of Technical Control Room Operations at CERN

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  1. PersonalInformation 6 Alarm Consoles 2 Telephones FAX email CERN mail 72231 78910 Control.Room.Tcr@cern.ch Office: 212 2-002 Office: 212 2-002 72201 > 250.000alarms / year > 100.000requests / year Alarms per System2000 TCR Number of Interventions TCR On-Site Interventionsout of normal working hours 2000 132 Thermal 33380 Air-Conditioning Water 13373 35802 Control Services VAC 28001 7681 10 SERVICES Communication Control Electricity 1880 45 Cryogenics 2104 40507 LEP Vacuum SECURITY 26434 268 1971 1991 1994 1999 2000 2010 ?? Electricity LEP ELECTRICITY 37017 Experiments 249 GSS Security 3295 56775 The Technical Control Room (TCR) TCR Service Requests Shift Organisation J Contracted Day M Contracted Morning 6h - 14h A Contracted Afternoon 14h - 22h N Contracted Night 22h - 6h R Day Off c Compensated leave C Annual leave Ml Sick leave F Training Day V Travelling 1. Column: contracted shifts 2. Column: replacements 3. Column: training, meetings etc. Total Service Requests2000 • 14 to 15 operators on shift ... • 24 hours a day - 365 days a year • 1 team of 7 experienced operators • 1 team of 6 newly recruited operators • 30 to 70% scheduled day work • 7 week repetitive shift cycle • plus 2 team leaders: 1 per team Total Number of Requests Number of Requests per Minute CONTROL ACCESS 17 151 WATER CRYOGENICS 274 Total Work Requests Dispatched > 11 000 / year 27 THERMAL 64 • Team composition ... • 8 nationalities • between 22 and 32 years old • higher technical degrees in electricity, electronics, automation and process technology, information technology, fluid and air-conditioning... • 3 years contract with the possibility of a 3 years prolongation AIR-CONDITIONING 265 COMMUNICATION 8 GSS 2 Dispatched Work Requests 2000CAMMS (MP5) and LOGBOOK

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