START OF DAY PROCEDURES

1. Utility Bill Payments - Bill data entered on T24 by you and the transaction record must be verified and signed by the customer. • tinyurl.com/bop-030606 Over the counter chequing account transactions . Physical cheques are not required as a Transaction Record will be generated: • Account to Account Transfer • Credit card payments • Utility bills • Drafts • Cash • Wire transfers DURING THE DAY PROCEDURES SUPPORT PROCESSES Depositing of RBTT cheques must be processed using the Cheque deposit RBTT or Multi-Line version only. • Teller IDs are 4 digits long • tinyurl.com/bop-0304 • Cash Accounts - You will now have your own cash account in each currency. • tinyurl.com/bop-0304 • Your online till must be opened at the start of day to process transactions and needs no authorization. • tinyurl.com/bop-0304 DURING THE DAY PROCEDURES ON SUPPORT PROCEDURES • NSF Standing Orders: T24 will re-try for the payment for the next three business days • Standing orders - Process and Dispatching of Payments:tinyurl.com/bop-070101 • E-Forms Repository • On-line forms are generated with data automatically from T24. The User need only ‘Validate’ and ‘Print’. • Template forms can be accessed by the User on the Group E‑Forms Repository. tinyurl.com/rbttEform • 3. ‘Fill and Print’ or ‘Print and Fill’ forms are available. General Ledger vouchers are still to be prepared and encoded. • Traveller’s Chequesmust be balanced daily on-line. No longer does a manual record need to be maintained. • tinyurl.com/bop-0304 New cheque book orders: Serial numbers must be entered in the Cheque Issue version. Cheque Books - Cheque Issuance & Cheque Register: tinyurl.com/bop-0404 Loan payments are to be credited to the customer's servicing account. END OF DAY PROCEDURES END OF DAY PROCESSES • Deposit "Less cash option"will no longer be available • Deposits:tinyurl.com/bop-030601 • Multi-Line:tinyurl.com/bop-030618 • Teller Statement: No need to print at the end of the day once the CSR is in balance. • End of Day Balancing:tinyurl.com/bop-0313 For more information on CSR procedures, go to the KRC at: home.tt.rbtt.com/KRC • Balancing cash at the end of the day: Breakdown of cash to be entered into system. Differences in cash, regardless of the amount is automatically transferred to the Teller's cash over/shortage account. • End of Day Balancing:tinyurl.com/bop-0313 • Close Till: Your online till must be closed and authorized by a Supervisor. • User IDs, Teller IDs and Till Accounts:tinyurl.com/bop-0304 • End of Day Balancing:tinyurl.com/bop-0313 • Savingswithdrawal and deposit transactions: customer to sign on the Transaction Record. • Deposits: tinyurl.com/bop-030601 • Cash Withdrawals: tinyurl.com/bop-030602 You no longer have to interfile savings vouchers. • Multi-Line version allows the processing of cash and cheques together. • tinyurl.com/bop-030618 CSR Sale of Travellers Cheques: T24 automatically defaults the serial numbers of the TCs to be sold once the denomination is entered. PLACEMAT - JOB AID Closing a savings/chequing account with facilities attached - The facilities e.g. standing orders, must first be cancelled before closing the savings/chequing account. If the facilities are not cancelled, the account cannot be closed. • The use of T24 changes some aspects of a CSR’s job from a procedural perspective. • Use this pamphlet to guide you through some of the key items that are different for you. • This leaflet contains: • Quickly readable descriptions of procedures. • Important and high impact procedures are listed first. • Procedures that are no longer required. • Direct access to procedures on the KRC with easy to type short URLs. • For Batching: • Enquires are to be used to batch transactions proactively and printed at the Laser network printer. • Posted Work – Both debits and credits are batched together • Some transactions do not need to be batched by the User • Batching of Work:tinyurl.com/bop-030616 • Transferring of cash between CSRs: Both CSRs cash drawers are only updated when the receiving CSR has authorized the transaction. • Breakdown of cash Received and Paid: tinyurl.com/bop-030211 T24 does not maintain operational limits per officer.. You should be aware of your delegated limits of authority and request procedural authorization where needed. Proof Work: No vouchers are to be processed via Regional proof. All entries are to be processed via T24 or Inter-T24. VOUCHERS NEEDED FOR COMMON TRANSACTIONS START OF DAY PROCEDURES Statements are not produced on accounts which have had no activity within the statement cycle START UP PREREQUISITES The menu option in T-24 The type of transaction that you would be processing The voucher(s) would apply to the specified transaction DURING THE DAY PROCEDURES FINANCIAL TRANSACTIONS • Payments with cash: If the exact dollar value is not provided by the customer a cash exchange must first be performed to obtain the correct amount • tinyurl.com/bop-030211 DURING THE DAY PROCEDURES NON-FINANCIAL TRANSACTIONS • Crossing foreign currency between CSR's: Foreign cash crossed at face value. It is not converted to TTD at the holding rate. • Breakdown of cash Received and Paid:tinyurl.com/bop-030211 Deposits comprising of foreign cheques purchased must be deposited through the Deposit Other version in T24, and not the Multi-Line version Multi-Line:tinyurl.com/bop-030618 You no longer have toprocess foreign general ledger entries on Draft details can be printed on the draft by using a Craden Printer. Local Currency Drafts:tinyurl.com/bop-030610

2. 3 Letter Currency Code Your 4 Digit Teller ID Your 3 Digit Bank ID VOUCHERS NEEDED FOR COMMON TRANSACTIONS