Achieving Business Excellence

1. AchievingBusinessExcellence by Samurai

2. This presentation is my visual understanding of John Spence’s Manifesto ”Achieving Business Excellence”published by ChangeThis http://changethis.com/46.01.AchievingExcellence You can later use the original Manifesto as a handout.

3. 3key elements form the foundationfor Achieving Business Excellence

4. Highqualityproduct Solidfinancials Change isinevitable

5. 1. you must produce a high-quality product or service All sustainable business success is built on delivering real value to the customer—period • 2. you need to have a solid handle on your financials If you aren’t managing cash flow, you won’t be managing much for long! • 3. change is inevitable Markets shift, consumer preferences change, new competitors appear, technology advances—and so must you $100 photo by bigevil600http://www.sxc.hu/photo/984947 I am using these boxes to substitute narration with John Spence’s words.

6. And boxes like this for my own words. This presentation is my visual understanding of John Spence’s Manifesto ”Achieving Business Excellence”published by ChangeThis http://changethis.com/46.01.AchievingExcellence You can later use the original Manifesto as a handout.

7. 6common elements for great companies

8. 1.vivid vision

9. 1. vivid vision: A clear and well-thought-out vision of what you are trying to create that is exceptionally well communicated to everyone involved. Imagine photo by jeffpearce http://www.flickr.com/photos/jeffpearce/473580035/

10. 1.vivid vision John Lennon’s Imagine is a vision “Imagine all the people living life in peace”. It is clear and well-thought-out vision of what he was trying to create and is exceptionally well communicated to everyone involved – to millions of people around the globe.

11. 2. best people

12. 2. best people: Superior talents who are also masters of collaboration.

13. The winning sports teams, like Brasil’s soccer team, are full of stars. But the stars are not enough unless they play as a team! 2. best people

14. 3. a performance-orientedculture

15. 3. a performance-oriented culture: One that demands flawless operational execution, encourages constant improvement and innovation, and completely refuses to tolerate mediocrity or lack of accountability.

16. 3. a performance-orientedculture Toyota and Lexus are perfect examples of a culture whichdemands flawless operational execution, encourages constant improvement and innovation, and completely refuses to tolerate mediocrity.

17. 4. robust communication

18. 4. robust communication: Open, honest, frank and courageous, both internally and externally. Happy family photo by simmbarbhttp://www.sxc.hu/photo/983338

19. 4. robust communication A healthy family needs open, honest, frank and courageous, communication“in sickness or health, for better or worse”. Same applies to successful businesses, for both their internal and external communication, for better and worse messages.

20. 5. a sense of urgency

21. 5. a sense of urgency: The strong desire to get the important things done while never wasting time on the trivial.

22. 5. a sense of urgency When you need a first aid kit, you have a strong desire to get the important things done while never wasting time on the trivial. The kit contains just what you need, and nothing unnecessary.

23. 6. extreme customer focus

24. 6. extreme customer focus: Owning the voice of the customer and delivering what customers consider truly valuable.

25. 6. extreme customer focus A local man selling ice cream and drinks to tourists on a beachis an expert on customer focus.He knows what you need, he createsan instant need among children, andhe is able charge premium price.

26. Achieving Business Excellence

27. by Samuraihttp://managerstoolbox.blogspot.com/ • I hope my visuals help you to better internalize and remember John Spence’s Manifesto ”Achieving Business Excellence”http://changethis.com/46.01.AchievingExcellence