8 Ways To Get More Out Of An LMS

1. AmitGautam @amitgautam AmolShinde @amolbshinde

2. Upside Learning 9+ years in eLearning 150+ clients in 13 countries Our offerings UpsideLMS | Upside2Go | Custom Learning Solutions 30 awards & recognition

3. Upside Learning Upside Learning Solutions blog www.upsidelearning.com/blog eBooks and Whitepapers • Mobile Learning • Learning Management Systems • Game-based Learning Research endeavors • ASTD Research • Brandon Hall Group • Towards Maturity

4. Presenters Amit Gautam Director and Co-founder, Upside Learning 12+ years in eLearning domain Engg. (Computer Science), MBA Learning technologist, Internet addict Amol Shinde AVP Sales (India) 9+ years in Software Services & eLearning domain eLearning enthusiast

5. Agenda 1 Selecting an LMS-9 Step Guide ( Quick Snap Shot) 2 Evolution of the LMS 3 Myths about the LMS 4 8 Way to get MORE out of an LMS 5 Summary

6. Selecting an LMS-9 Step Guide Quick Snap Shot

7. Why LMS selection is important? • The system potentially touches every employee in the company • Cost benefit • Wider Reach with growing employee base

8. How to select an LMS? Decide on Define LMS Vendor business and the case implementation strategy Define requirements Do the vendor 1 9 (Functional, due diligence Technical) 8 2 7 3 Do the technical Create an evaluation of the RFI/RFP 6 4 LMS from IT 5 Conduct meetings and Identify Circulate demos for potential an RFI/RFP for the product vendors the responses to the shortlisted vendors

9. Poll #1 Which of these is true for your organization? • Already have an LMS implemented • Currently implementing an LMS • Planning to implement LMS in next 3 months • Don’t have an LMS. No immediate plans to implement

10. Evolution of an LMS

11. Evolution of an LMS: from Management to Learning Collaborative, Talent Driven & Formal Learning • Social Collaboration • Mobile Learning • Talent Management Blended Learning & Informal Learning • Mixing all forms of Media with informal learning • Learning on demand and integrated programs The eLearning era • Put material online- information versus instructions • Introduction of Virtual Classroom Traditional & Computer Assisted Training • Instructor & Computer Based ( CBT ) • LMS was only an administrative platform

12. The Evolution of the LMS Source: http://c4lpt.co.uk/new-workplace-learning/new-model/

13. Poll#2 Select your top 3 perceptions about the LMS. • LMS is an expense and not an investment • LMS can do only eLearning delivery • LMS is not mission/time critical • LMS administration is a lot of work • LMS adoption is a challenge

14. Myths about the LMS

15. Myths about the LMS • LMS is an expense and not investment • LMS can do only elearning delivery • LMS is not mission/time critical • LMS administration is a lot of work • LMS adoption is a challenge

16. 8 Ways to Get More Out of an LMS 1 2 8 3 LMS 7 4 6 5

17. 1. Know your user: Who the LMS is for? Manager HR Finance Employee Marketing Organization Operations L&D Sales

18. 1. Know your user: Who the LMS is for? Why is it important? • They have to live with it everyday • Success of any LMS depends on the LMS users • Key features of an LMS are decided based on the user profiles • Each department has a unique requirement • Usability & design varies based on the users

19. 1. Know your user: Who the LMS is for? • Care about user experience and not administration • Define the user persona • Identify key interactions with the LMS • Decide on what is most important to the end users • Eliminate what is going to confuse the user

20. 2. Learning Strategy: What an organization wants to achieve? While strategy is a powerful discipline, many companies forget that without good execution a strategy is only a plan- an intention. Every Year thousand of strategic plans fail because they weren't translated into compelling customer experiences. In short road to hell is paved with a good strategy.

21. 2. Learning Strategy: What an organization wants to achieve? • Create a comprehensive strategy • Think about long term and short term strategies • Get it verified with key stake holders • Connect your learning strategy with LMS • Implement

22. 3. Reach Challenges • Right messaging • Appropriate mediums • Frequency • Context should drive the content

23. 3. Reach • Decide on the messaging strategy • Have specific messages designed for specific target audience • Create some excitement • Use all possible mediums to promote the LMS portal • Have a dedicated communication team • Explore and exploit all the communication channels

24. 4. Resources A well defined content resource is key to the success of any LMS.

25. 4. Resources • Relevant content for target audience • Content to be available in multiple formats • HTML Courses • PDF, PPT, Word, Excel • Videos • Research Papers, White Papers • Avenues to get their queries addressed instantly ( e.g. Chat, Ask an expert)

26. 5. Engage Ratings Twitter Wikis Blogs Forums Communities Polls Comments Feedback

27. 5. Engage • Leverage on social learning modules • Identify key contributors • Encourage learners to participate • Implement open feedback system • Implement reward systems • Create a knowledge center/repository

28. 6. Integrate Content Server Mail LDAP Server ERP LMS HRMS Other SMS Gatway Server

29. 6. Integrate • World is moving towards unification of IT systems • Increase the power of Learning Management Systems with integration • Harness integration to streamline and automate critical business processes focusing on driving new business • Integrate using APIs of other applications and services in order to streamline: • onboarding processes, • measure and track audience engagement, • synchronize data between LMS and other collaboration, CRM, mobile, and social apps. • With integration you can expand addressable market, focus on core competency, increase reach, lower customer churn, and accelerate time to value

30. 7. Right blend Assignments & Certifications MIS & Reporting Classroom Training Management 3-Tier Architecture Social Learning Knowledge Collaboration Tools Learning Content Authoring & Management Online Assessments& Surveys Mobile Learning eCommerce

31. 7. Right blend • Chose the right blend of module based on the target audience • Use modules deliberately • Go for a phase wise approach if need be • Emphasize on adoption at all levels • Seek regular feedback from the key stakeholder/s of each department • Modify the blend if the need be

32. 8. Analytics If you can’t measure it, you can’t manage it. -Bersin & Associates

33. 8. Analytics • Analytics v/s Reporting • Analytics must be used to address 3 major issues faced by organizations • Effectiveness • Efficiency • Compliance • Determine ROI • Present reports to important stakeholders

34. Summary “Continuous learning is increasingly important to the success of the organization because of changing economic conditions. Given the current business environment, organizations must be able to learn continuously in order to deal with these changes and, in the end, to survive.” -c4lpt

35. 5 key points to remember Think Big, Plan Big, Start Small Get the right content on board Encourage engagement Keep IT in loop Draw & present regular analytics

36. Thank You! Amit Gautam @amitgautam amitgautam@upsidelearning.com Amol Shinde @amolbshinde amol.shinde@upsidelearning.com Please participate in our survey….