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Charting Our Course

Charting Our Course. Strengthening Operations. Increasing reliance on enterprise IT services and support Resources constraints due to budget cuts Challenges in meeting campus risk tolerance. Why now?. Strengthening Operations. UITS. Fire fighting. Strengthening Operations.

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Charting Our Course

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  1. Charting Our Course Strengthening Operations

  2. Increasing reliance on enterprise IT services and support Resources constraints due to budget cuts Challenges in meeting campus risk tolerance Why now? StrengtheningOperations UITS

  3. Fire fighting StrengtheningOperations Communication issues What now? UITS

  4. UITS Staff Survey Department Relationships Leadership Customers Work & Opportunity StrengtheningOperations UITS

  5. Information Technology Infrastructure Libraryitil-officialsite.com StrengtheningOperations UITS

  6. ITIL is a best practices framework for better IT services delivery. Can be tailored to any IT organization. StrengtheningOperations UITS

  7. Most widely-accepted approach to IT service management and process improvement in the world. People-centric—gives you the opportunity to do your best where you are most needed. Why ITIL? StrengtheningOperations UITS

  8. Use only parts that make sense Training based on role More info to come in summer all-staff How we will use ITIL? StrengtheningOperations UITS

  9. How will this benefit UITS? How will this benefit you? StrengtheningOperations UITS

  10. What are we already doing that’s right? > Strategic communications > Documentation > Project management > Other examples? StrengtheningOperations UITS

  11. Staff development Service catalog Role definition & working groups Starting out: StrengtheningOperations >CIO Cabinet >Operations Team >Architect Team UITS

  12. At an important juncture in our history Made enormous progress over past 5 years in adopting best practices Must continue to: – Adopt best practices – Break down silos – Work more effectively within UITS & with campus partners StrengtheningOperations UITS

  13. The choice is not whether we do thisbut how. Our campus needs effective, efficient and reliable automation services. All of us are central to making this work. StrengtheningOperations Please engage actively in building a better future for UWM. UITS

  14. Stay Connected Participate Be Informed Communicate Engage in the conversation! Contribute UITS

  15. UITS All-staff MeetingWed., May 15, 2009 QUESTIONS? UITS

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