1 / 21

How Sandwell & Staffordshire are leading the way in deploying video communications

Mainstreaming the Use of Video alongside other technologies within Health, Housing & Social Care. How Sandwell & Staffordshire are leading the way in deploying video communications. Alasdair Morrison. Sharon Finney. Introduction.

urania
Télécharger la présentation

How Sandwell & Staffordshire are leading the way in deploying video communications

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Mainstreaming the Use of Video alongside other technologies within Health, Housing & Social Care How Sandwell & Staffordshire are leading the way in deploying video communications Alasdair Morrison Sharon Finney

  2. Introduction • An explanation of the application of video systems into people’s homes • How using video as a single point of access, enables people to access a range of service provisions • The application of video within packages of care and support as part of overall technology solutions • Using video and other technologies as ‘enablers’ to achieve service re-engineering • How financial efficiencies & better customer outcomes can be achieved by the use of video solutions

  3. How Video Works In The Home • Many ways to provide video in the home • Computer • Tablets • Smart Phones • Telehealth Systems • Television • Sandwell & North Staffordshire using televisions and software licences from the workplace • A range of options can be used dependent on the patient / service user / tenant • All options are encrypted and secure connections

  4. How Video Works In The Home • Professionals utilise software licences in the workplace delivered through IT networks • Local solutions can be provided to standalone PCs providing an internet connections is available • In the home / dwelling, set top boxes are used to connected to people’s own television sets, allowing people to use a medium that is familiar to them • Patients / service users / tenants have total control over the system and can choose when or if to accept of make video calls from their television

  5. Access to Services • Deployment of video in the home will traditionally start by connecting a person to a single service. These may include: - • Healthcare (Secondary Care) Teams • Reablement Services • Alarm Receiving Centres • Primary Care / GP Surgeries • Befriending Services • Support Services • Social Care Services • Housing Services • Others

  6. Access to Services • The range of connections and accessible services is dependent on which services utilise video solutions as part of their service offer • Control of which services can be called from the home and which can call into the home is managed by each organisation e.g. GPs versus Contact Centres • The use of video is part of a complimentary package of care and support which has technology at its heart. It is NOT a replacement for traditional ‘hands on’ care.

  7. Access to Services • Adoption by Health, Housing, Social Care, 3rd Sector organisations will increase as video becomes more popular • Tenants / Patients / Service Users will then have a greater network of services they will be able to engage with and contact • Access to new services / organisations can be provided remotely and in real-time • The deployment of video will not only help to deliver more personalised services in to people’s homes, it will allow service providers / organisations to streamline and re-engineer their services

  8. Applications - Sandwell • Deployments are varied in Sandwell and cover a range of service options. Example of 3 of these are: - • GP consultations / triage from practice in to residential homes • Using video as part of a technology solution within LD supported housing provision to increase independence and reduce spend • Enabling access and use of community facilities for those with hearing impairments

  9. GP Consultations • Video application provided to PCs in surgery allowing access to computer or television within the residential home • Multiple tenants / residents can be provided with remote consultations / triage by the next available GP • Residential home requests a ‘virtual consultation’ and awaits call from GP. Individuals can be triaged and decisions made on next steps. Web camera can be used flexibly where necessary • Initial trial with 7 GPs and 2 residential homes saw a 75% reduction in home visits needed to be made by GPs.

  10. LD Care / Support Packages • 33 LD cases reviewed and provided with new packages of technology / care / support • Over provision identified by service provider / landlord resulting in high cost packages of care and support in supported living schemes • Reviews focussed on technology solutions in the first instance and provision of care and support following this • Main focus on promoting tenants independence and promoting positive risk taking. Provides access to landlord in order to address tenancy and support concerns / issues

  11. LD Care / Support Packages • Total savings against budgets (old costs v new costs) for 33 cases over a period of twelve month: • £514,880.08 • Technology solutions concentrated on maintaining people’s independence and security whilst at home • Traditional Telecare and alarm solutions provided - alarms, pendants, door contacts, pill dispenser, smoke detectors, GPS devices

  12. LD Care / Support Packages • Video solutions installed to provide face to face contact / support with responding officers at alarm receiving centre • Reassurance / advice / support provided upon activation of any technology alert. Response officers available to attend but call outs have reduced significantly • Tenants within supported living scheme are connected to each other in order to increase social contact and maintain relationships, reducing isolation

  13. Accessing Community Facilities • New Lifestyle / Leisure centre opened in Sandwell • Focus on inclusion and accessible facilities for both able bodied and disabled users • Video solution has been provided in the form of a tablet, linked to the Deaf Centre in the next town • Profoundly deaf or those with a hearing impairment have access to a signer at the deaf centre to enable them to converse with the leisure reception staff • The video connection can be provided with 2 minutes by reception staff who are able to speak to / advise the signer at the Deaf Centre and relay responses to the individual • Video solution enables access to centre and overcomes communication barriers

  14. North Staffordshire – Video Enabling • Huge variations of care within nursing homes for residents. Mostly vulnerable people with complex needs / multiple conditions • Introduced the Enhanced Primary Care Medical Service (EPCM) to improve the quality of care for residents • Pilot site at Bradwell Hall is the largest Nursing Home in Newcastle, Staffordshire (171 Beds) • The EPCM team identified a lack of geriatric clinical support during the MDT meetings

  15. North Staffordshire – Video Enabling • The Plan • Identify Geriatrician to provide support • Provide video links between Geriatrician and the nursing home • Identify any further potential specialist support (Social Care / Dementia Advice) • Adopt collaborative health / social care approach to shared funding

  16. North Staffordshire – Video Enabling • Implementation • Agree scope and shared funding arrangements • Identify / address Information Governance issues • Engage IT to establish links across networks • Install web based solution • Mix of hardware – PCs and wireless tablets

  17. North Staffordshire – Video Enabling • Results of Virtual Link Pilot • Time taken on clinical decision decreased by more than 2 weeks • MDT identified unexpected benefit of accessing diagnostic test results in real time through Geriatrician • All staff (100%) felt better supported to provide better quality care

  18. North Staffordshire – Video Enabling • Results of the overall EPCM pilot • A&E attendances - 23% lower in the second half of 2012 compared to 2011 • A&E attendance rate fell from 0.97 per bed per year in 2011 to 0.75 per bed per year in second half of 2012 • A&E admissions – 29% less in second half of 2012 compared to 2011 • A&E admission rate fell from 0.53 per bed per year in 2011 to 0.37 per bed per year in second half of 2012

  19. North Staffordshire – Video Enabling • Learning from the Pilot • Wireless tablets utilised 3G connections and dependent on the signal, in some cases these only work intermittently especially in remote areas. Service now looking to test 4G • Team identifed a further need to have a video link with Psychiatrist to offer further support • Difficult to evidence technology reduced social care activity levels. The video solution was designed to be used as an enabler – allowing the team to contact the correct clinical support without delay

  20. Summary • It is clear that the use of video (whichever format) has the ability to re-engineer services and improve the delivery of these services • Solutions can be delivered in small projects or designed to create wider networks to provide appropriate support to service users / patients depending on their individual needs • Technology solutions have to be part of complimentary packages of care and support to maximise improvements / improve outcomes and create efficiencies within services • Video is part of ‘digital approachs’ to care and support but need not be a barrier to adoption

  21. Further Information Required? Any Questions ?

More Related