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Complete Building and Property Services. ABOUT US. A leading property maintenance and facilities management company
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A leading property maintenance and facilities management company Minc provides totally integrated solutions in the construction and services industry, including project works, remedial & rectification, maintenance, facilities management and cleaning. Our corporate clients include building owners, managers, bodies corporate, tenants, developers and contractors.
About Us • Established 1997 • Minc was founded as a provider of property services • Originally serviced the real estate and body corporate sectors in South East Queensland • Now a national business with five core services making up our business streams
Your needs • Dealing with a Licensed company Minc has Open Builders’ licences, construction expertise, full building service experience. • Confidence in project delivery We oversee the total project in the relevant division and fully guarantee all works. • Wide geographical support Ipswich, Lutwyche, Stafford, Gold Coast, Sydney, Melbourne with proven capability to operate nationally. • Wide industry experience Commercial, Industrial, Resort, Residential, Aged Care etc.
Your needs Dependability and longevity • Whilst the business has been operating since 1998, the corporate and operating experience of our staff is vast. • We have planned for business continuity by ensuring that our offices are geographically spread, as are our staff and suppliers. • Progress is tracked by our online computer system from beginning to completion, utilising a comprehensive process chain, ensures dependability, and our non-conformance reporting procedures assist in getting the work done right the first time. Value adding to your organisation We negotiate with all suppliers on your behalf and manage the project from beginning to end, so you get the greatest value from every aspect of the works without sacrificing quality or workmanship. Having adequate resources, guarantees we meet your work timelines.
Your needs Cost savings for your organisation Up to 13.25% saving on competitor pricing.
Benefits ACE will receive: • One number access to 24 hour, 7 day a week service • Prompt response to all requests • Site specific online works management system – providing up to date job status and reporting • Reliable, safe and efficient service delivery • Increased owner / occupant satisfaction • Competent, courteous and tidy personnel • Helpful, professional and quality advice • $20 million Public Liability Insurance • Peace of mind that all relevant Licences are held • Fully guaranteed works
Industry Experience Minc’s senior people have, amongst them over 100 years combined industry experience in a broad range of expertise, that Minc is constantly drawing upon to ensure we always meet and exceed our customers’ needs and expectations. We are continually upgrading and improving our methods to ensure the latest technologies are employed in the delivery of services. Our teams can be readily mobilised for deployment, to react to heavy demands in any region.
Personnel qualifications and experience • Project Management, both in Australia and overseas – for projects up to and in excess of $8 million • Open Building Licence, incorporating licensed Site Supervisors • Engineering, for example: • Electrical and mechanical services engineering, – HVAC maintaining an Unlimited Design Licence • Detailed management and knowledge of Remedial, Rectification and Waterproofing works – including multiple associated trade qualifications and licensing • More than 30 years experience in all aspects of the elevator business, from trade to regional and senior management level • In-House Occupational Health and Safety Officers • In-House Quality Auditor • Facilities Management • Comprehensive experience in all aspects of the horticultural industry Whilst the above is not an exhaustive list, it gives an overview of the varied experience that Minc can provide to our client’s.
Industry sectors Commercial Retail Industrial Residential Hospitality Tourism Government Education Aged Care
OH&S Occupational Health & Safety Policy A primary objective of Minc is to ensure the safest work and health environment for our entire team, our customers and the general public. We will achieve this by: • Emphasising that nothing is as important as the health and well being of every person • Ensuring that everyone’s responsibilities under Workplace Health & Safety Legislation is being addressed • Using up to date and professional safety advice and training • Making zero accidents the only acceptable standard • Continual improvement of health and safety by involving everyone in the safety process
Quality Control • A primary objective of Minc is to continually improve our customer care. This is achieved by: • Understanding and conforming to our customers’ requirements. • Proactively seeking and reviewing customer feedback. • Making zero non-conformances the only acceptable standard. • Using current and professional quality advice and training. • Continual improvement by involving everyone in the quality process. • Making quality a major priority and the equal responsibility of all team members. • Ensuring all work is carried out to relevant industry standards including the Building Code of Australia and Standards Australia. • Minc ensures continual improvement of the quality management system through the setting of quality objectives and targets that are specific and measurable. All quality objectives and targets are set and reviewed annually at the management review meeting attended by senior management.
Quality Control • Quality Audits – audits capture essential detail on the ongoing performance and consistency of delivery against the contract. Audit results are gathered on a weekly basis to capture non-conformances against the specification and performance trends. • Internal Audits – regular internal audits of the onsite systems in place will be conducted by trained Minc personnel. These audits monitor compliance to Minc procedures and policies to ensure conformance against contract specification is being maintained and that company provided site documentation is being followed.
Systems “Minc Online” is a dynamic internet-based works management system that improves the efficiency of projects by allowing management of tasks associated with works including: • Online Reporting Capabilities – instantaneous, multi tiered access to customer requirements or the flexibility of integrating with the customers own in-house systems • Schedules – notification of upcoming requirements / foreseeable events / programmed events that will also assist with budgeting • Customer Online access to our Works Management System • Ordering of materials and monitoring of orders • Identification of new works and current status of Work In Progress (WIP) • Cost review and approval • Invoice review and reconciliation of invoices against contract data
Licences and Insurances Insurances • Construction Works • Plant Machinery Equipment and Tools • Public and Products Liability • Professional Indemnity Builders’ Licence - Open • New South Wales • Queensland • Victoria
Notable Projects Stones Corner:Complete refurbishment and shop fit out Kmart – numerous sites:Refurbishment and shop fit out
Notable Projects Hi-Surf: Full external refurbishment
Notable Projects Kelvin Grove Urban Village: Full Facility Management service. Q-Comp: Full Facility Management service.
Testimonials “We have been impressed with the professional attitude shown by the Minc team. They show a dedication to dialogue and negotiation in order to solve issues, and any requests and complaints have always been immediately discussed with courtesy and have been treated seriously. Our confidence in the management team at Minc meant that we also chose them to be in charge of the maintenance in our building. They have attended to the Government regulations with diligence and consistency and have faithfully reported to us. Minc displays a dedication to service in an industry in which it is not easy to satisfy customers.” Judi Rushbrook Manager The Chermside Apartments
“The work of the contractors has been of an excellent standard and performed entirely to our satisfaction. The project was completed on time and under budget. I have no hesitation in recommending Minc” Tony Frodsham Body Corporate Chair Bayview Testimonials
Working together • CM3 and Pegasus accredited • Key Performance Indicators / Customer Response Times etc. • Quality Service • All works fully guaranteed • Prompt • Professional • Easy to deal with • Relationship/one point of contact • Ability to relocate resource as the need arises • Value for money • We take full responsibility for entire project
AND <Your Organisation logo> Working together for ‘Win – Win’ Solutions
