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Empower your business with a trustworthy IT partnership. Benefit from a proactive, preventative, and planned IT service orientation. Transition smoothly with a strong IT Support Helpdesk. With us, enjoy a 6-step approach covering auditing, monitoring, support services, remediation, system planning, and ongoing maintenance. Key requirements include honesty, trust, mutual respect, shared knowledge, and desire to collaborate. Our people-centric approach ensures a reliable and responsive ServiceDesk team to support your needs. Get transparent service tracking and a 90-day guarantee. Collaborate on systems planning and development with clear budget planning. Secure ongoing systems maintenance and a flexible 25Hr Maintenance TimeBank. Experience clear, unambiguous fees and flexible billing options. Join us for a long-lasting IT partnership built on confidence and reliability.
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with as your technology people
technology = our ‘bread & butter’ people = our big differentiator
RSE to continue to enjoy a robust, reliable ICT platform. Minimal disruption to existing IT – a smooth transition. Desire to benefit from a strong IT Support Helpdesk. Proactive, preventative, planned IT service orientation. Strong IT planning processes & project delivery skills. Confidence in the ability of any new IT Partner to deliver. Key Requirements:
A PARTNERSHIP Key Requirements: Honesty and Trust. Mutual Respect. Shared Knowledge. Desire to Work Together.
1. IT Systems Audit and Recommendations Report The vital first step… Confirm & document RSE infrastructure. Foundation of IT support & planning. Held on GM Service system for RSE. Information openly shared with RSE. Our Proven, 6-Step Approach
1. IT Systems Audit and Recommendations Report Our Proven, 6-Step Approach
1. IT Systems Audit and Recommendations Report Our Proven, 6-Step Approach
2. IT Systems Monitoring Put In Place Preventative Remote Monitoring Service Monitor, Alert & Report on servers & desktops. Large Tech Support Monitor Screen in our NOC. Automated service ticket creation for key alerts. Transparency for both to see preventative work. Our Proven, 6-Step Approach
2. IT Systems Monitoring Put In Place Our Proven, 6-Step Approach
2. IT Systems Monitoring Put In Place Our Proven, 6-Step Approach
3. IT Support Service & SLA Put In Place Smooth Transition to a New Service Provider Strong - reliable, responsive ServiceDesk team. People-oriented – we support people not PCs. Flexible – available to suit RSE as you wish it. Measurable – all service tracked vs your SLA. Backed-up by a 90-Day Money-Back Guarantee. Our Proven, 6-Step Approach
3. IT Support Service & SLA Put In Place Our Proven, 6-Step Approach
3. IT Support Service & SLA Put In Place Our Proven, 6-Step Approach
4. Remediate Agreed Areas from Audit Agreed improvements only where required… Short-term plan to remediate identified risks. ‘Quick-wins’ – address known issues/concerns. Longer-term planning follows… Our Proven, 6-Step Approach
5. Systems Planning & Development Longer-term planning… Medium-term plan – address required updates. (SQL Server, Windows Server Operating Systems) Long-term plan – strategy & budget planning. Work together – revisit & revise quarterly. Our Proven, 6-Step Approach
5. Systems Planning & Development Systems Development Services For consultancy, changes, upgrades, projects. Development TimeBank from £60+VAT per hour. All projects planned, agreed & costed up-front. Tracking & transparency via same ServiceDesk. Our Proven, 6-Step Approach
6. Ongoing Systems Maintenance Part of our proactivity… Create an agreed Annual IT Action Plan (folder). Maintenance Tasks, Server Update Patching etc. IT budgeting and equipment refreshment. Inclusive, flexible 25Hr Maintenance TimeBank. Our Proven, 6-Step Approach
Clear, unambiguous fees. Flexible billing options.
Conclusion. Questions?
