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Aircraft Industry Trends: Deliveries & Safety Culture

Explore trends in aircraft deliveries & importance of safety culture. Learn how to cultivate a corporate CRM culture for continuous improvement.

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Aircraft Industry Trends: Deliveries & Safety Culture

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  1. CRM CORPORATE - DESAFIO PERMANENTE -

  2. 12,000 10,902 Number of new aircraft 10,000 8,000 63% 6,000 4,000 3,306 1,472 1,648 2,000 19% 19% 10% 10% 8% 10% 0 Single-aisles Small twin-aisles Intermediate twin- aisles Large aircraft % value: 40% 24% 14% 22% New passenger and freighter aircraft deliveries will average 866 per year 2004 – 2023: 17,328 new passenger and freighteraircraft deliveries worth $1.9 trillion Source: Airbus GMF 2004

  3. COCKPIT CREW AIRCRAFT ENVIRONMENT POWERPLANT MAINTENANCE AIR TRAFFIC CONTROL AIRPORT 0% 10% 20% 30% 40% 50% SAFETY IS NOT A BOOK. SAFETY IS NOT SOFTWARE. SAFETY IS A CULTURE. RELATIVE IMPORTANCE OF CONTRIBUTING FACTOR IN FATAL ACCIDENTS (SOURCE: CIVIL AVIATION SAFETY DATA, 1889-2003)

  4. ROTEIRO • O QUE FOI FEITO? • O QUE DEIXAMOS DE FAZER? • E O DESAFIO PERMANENTE? • CONCLUSÃO

  5. O QUE FOI FEITO? UM PRODUTO

  6. O QUE DEXAMOS DE FAZER? UM PROJETO (RESPEITANDO PROCESSOS COMO O DO FOLLOW UP)

  7. E O DESAFIO PERMANENTE? CULTIVAR A PESQUISA & CRIAR UMA CULTURA CRM

  8. CONCLUSÃO NECESSITAMOS: • AJUSTAR O ENSINO ACADÊMICO • CRIAR GRUPOS DE PESQUISA CRM • TRATAR O CRM COMO UM OPEN PROCESS • EDUCAR & INSTRUIR: O CAMINHO DA CULTURA CORPORATIVA • DESCOBRIR NOVOS TALENTOS: RENOVAR O CORPO DOCENTE • LOSA X CRM – Uma visão pró-ativa. Uma forma de verificar a prática.

  9. OBRIGADO www.aeronautas.org.br safety@aeronautas.org.br celio.eugenio@gmail.com celio.eugenio@varig.com

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