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Comprehensive Guide to Toll Collection, Cash Processing, and Accounting Operations

This manual serves as a comprehensive resource for toll collection and cash processing operations, detailing procedures for toll lane staffing, cash vault management, and bank deposits. It covers essential topics such as seismic account management and maintenance of electronic toll collection systems (ETC), including FasTrak services. It also provides important guidelines for the accounting practices upheld by Caltrans and BATA, ensuring streamlined operations and customer service excellence at toll facilities.

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Comprehensive Guide to Toll Collection, Cash Processing, and Accounting Operations

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  1. ATTACHMENT B Toll Collections – (1/2004) Cash Processing RM1 BATA Accounting Manual (Cash) Toll Lane Booth Staffing Cash Vault Bank Deposit Seismic Account Caltrans Toll Accounting ATCAS Maintenance & Operations ETC Processing ETC Toll Lane Equipment Maintenance FasTrak Customer Service Center HQ Sac Accounting Caltrans BATA

  2. ATTACHMENT B Toll Collections/Operations – 1/2007 Cash Processing RM1 RM2 (7/2004) Seismic Account (7/2005) Manual (Cash) Toll Collection Bank Deposit Cash Vault (7/2004) BATA Toll Accounting (4/2006) ETC Processing ATCAS Toll Lane Equipment Maintenance (9/2005) ATCAS IT Maintenance and Operations (9/2005) FasTrak Customer Service Center (4/2004) Caltrans BATA

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