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TakeOut Express (Milestone 4)

TakeOut Express (Milestone 4). Presented by: Yunfei, Ether, Ensong, Amaraporn, Chun, & Jeremy. Overview. The idea behind TakeOut Express Problems with the existing service Summary and goals behind scenarios of actual use Lo-Fi prototype walk-through Major problems found

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TakeOut Express (Milestone 4)

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  1. TakeOut Express(Milestone 4) Presented by: Yunfei, Ether, Ensong, Amaraporn, Chun, & Jeremy

  2. Overview • The idea behind TakeOut Express • Problems with the existing service • Summary and goals behind scenarios of actual use • Lo-Fi prototype walk-through • Major problems found • Recommendations for addressing the problems uncovered during testing

  3. Ideas behind TakeOut Express • What is Takeout Express? • Problems with the existing delivery service • What makes Takeout Express different and better?

  4. Scenarios Scenario 1 Find hours of operation (P.F. Chang) and delivery fee, and create an account with Takeout Express Scenario 2 Login, order 2 items from P.F. Chang, and logout Scenario 3 1) Login, order 1 item from Olive Garden and 2 items from P.F. Chang 2) Before placing the order, delete an item from P.F. Chang, then place the order and logout

  5. Lo-fi prototype Homepage

  6. Lo-fi prototype Create Account

  7. Lo-fi prototype Search

  8. Lo-fi prototype Food Type List of Restaurants

  9. Lo-fi prototype Restaurant Name

  10. Lo-fi prototype Restaurant and Menu

  11. Lo-fi prototype My Order

  12. Lo-fi prototype Add Special Request No Onion

  13. Lo-fi prototype Checkout

  14. Lo-fi prototype Order Confirmation

  15. Problems found • The first page is boring. • Like to see more graphics • It’s okay to be flashy, fancy and catchy

  16. Problems found (continued) • How much do you charge??? • No info about our delivery fee on first page. • Should be upfront about this Where is $?

  17. Problems found (continued) • “Become a member” is too small • User had a hard time finding it • It should not be grouped with login

  18. Problems found (continued) • Menu layout is confusing • Not in any particular order • Would like to see all lists in one page (scrollable)

  19. Problems found (continued) • No description about each dish • Maybe include a picture of dish

  20. Problems found (continued) • Confused with “Continue order” & “Place order” • Don’t know what’s the difference • Not sure which one to choose to continue • Not sure what will happen if pick the wrong one

  21. Recommendations • Modify the homepage • More graphics • More appealing use of color • Place fee information on homepage • Modify the “Become a Member” button • Make it more intuitive for new users • Easier to see (ie.fonts, color) • Separate “Become a Member” from “Login”

  22. Recommendations • Modify the restaurants menu • Place all menus in one scrollable list • Items in alphabetical order • Add pictures of the food • Add description of the food • Change the “Place Order” button to “Check Out” • Modify the “Delete” function • Incorporate it into the “My Order” box • Possibly add a “Modify” button as well

  23. Summary • Low-fi prototyping allows us to see different perspectives • Able to gain valuable insight into process functionalities • Functions we thought were intuitive, were actually confusing • User testing and observations have allowed us to design a better and more user-friendly service/website.

  24. Questions?

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