Mobile applications for Tanzania

1. Mobile applications for Tanzania Expanding service delivery, improving program management, and strengthening accountability mechanisms

2. Technology enables… Starting in Tanzania 75% of Tanzanians are covered by mobile services 3% of Tz mobile users have smart phones; SMS is ubiquitous GPS and mapping systems widespread

3. … transformation along three dimensions

4. Mobile applications for Tanzania Service Delivery

5. Agriculture: Reuters Market Light • Customized market Data via SMS • Crop prices • Agriculture news • Productivity advise • Weather forecasts Images from Reuters Market Light, 2010

6. Livelihoods: SoukTelJobMatch Jobseeker Employer Images from SoukTel, 2010

7. Social safety nets: Kerio Valley pilot • M-PESA for secure cash transfers • Provided 571 households in the Rift Valley cash to purchase 50% of one month’s minimum calorific requirements Image from http://www.newstatesman.com/society/2008/09/mobile-networks-families

8. Mobile applications for Tanzania Project management

9. Asset verification: Afghanistan roads Images from International Relief and Development, Inc: Human Resources and Logistics Support Program (IRD-HRLS), September 2010

10. Asset verification: EQUIP http://www.advocacynet.org/resource/251 http://www.boston.com/news/world/blog/2009/07/post_9.html

11. Project supervision: National Solidarity Program • Beneficiary verification through SMS reports from Community Councils • Asset verification through smart phones with NSP staff • Rollout in Bamyanearly 2011 Image from NSP, 2010

12. Using GPS cameras to monitor EIRP Image from EIRP, 2010

13. Mobile applications for Tanzania Accountability Mechanisms

15. Urban services: SeeClickFix Images from http://www.seeclickfix.com/washington/feeds

16. Mobile applications for Tanzania Expanding service delivery, improving program management, and strengthening accountability mechanisms

17. Upcoming resources… By Q3 FY11, on the intranet: • An RFP database for TTLs with information notes • Provides examples of implemented systems • Case studies of appropriate implementations • Within and outside the World Bank portfolio • List of staff who can support your activity • Consultant roster: IT systems implementation, training.

18. Some considerations for TTLs • Costs: Handsets, IT systems, telecommunications costs • Capacity: User training/education, IT management capacity, training process • Integration: Connecting old and new data sources and systems • Procurement: Design and implement, choice of apps developers and integrators • Possible for the Government to consider an integrated approach to cut costs and accelerate deployment

19. Social safety nets: KilimoSalama • An insurance for Kenyan farmers • Insuring their farm inputs against drought and excess rain • Covers farmers who plant on as little as one acre Image from http://www.sciencecodex.com/first_microinsurance_plan_uses_mobile_phones_and_weather_stations_to_shield_kenyas_farmers

21. What is Huduma Huduma is a tool & Strategy for the improvement of services based on voices of citizens. It provides communities (especially rural and urban poor) with the possibility of engaging the central government, parliamentarians and local authorities: on service delivery & resource management based on peoples needs. Offers government, parliamentarians and local authorities, a direct feedback & dialogue avenue on their performance from the citizenry.

22. “People first” Why Huduma • Citizen’s can effect meaningful change through engagement • Need for an effective means of measuring performance & enforcing transparency & accountability of service providers based on the Voices of Citizens. • Huduma offers an opportunity to amplify unheard voices, increase public awareness, and by so doing, generate collective action and bottom up pressure for change. • Collective action by citizens in the improvement of service delivery ultimately leads to the enhancement of quality of life

23. How? “People first” • Provides simple technology/media based tools and channels to amplifying citizen’s concerns, displeasures, complaints, suggestions & praises (or good practices) as a means to hold duty bearers accountable to their commitments • purpose of the action is to capture the imagination and interest of citizensto act on their own to make a difference, to demand accountability and better services from service providers through effective and trusted channels.

24. “People first” A new way of citizen’s engagement • It focuses specifically on demanding for services in the daily lives, e.g. fixthat water point, fixmyclinic (medicines, no doctors/birth attendant), fixmyschool (absent teachers, textbooks, leaking roof). • It personalizes the demand for services and empowers the individual citizen to act and turn information into action. By increasing the channels for citizens to demand services, the action is innovative in its approach in that it connects the citizens directly with service providers through evidence as credible feedback.

25. HUDUMA: WEB PORAL • (Geo-tagging) Map with categories (Health, Water etc having different dots); • Timelineindicating response times; • Bubble with location names getting bigger depending on veracity of problems reported (needs response); • Flagging: of actions with delayed response (red) & (green) for notable efficiency. • Budget Layer: tagging project, concerns with budget information

26. HUDUMA: WEB PORAL

27. HUDUMA: WEB PORAL

28. Helping Service Providers through Dashboards • Service provider with ID and login; • Incorporates visualization tools (graphs, red flags, green flags etc) • Provider able to pick a problem and act; • Provider able to add comment after fixing a problem e.g. temporarily fixed due to budgetary constraints;

29. Process “People first” • Recognize the uniquereality of the our context (no ctrl-c /ctrl-v). Technology needs to respond and adapt to the requirements of the people; • Need to break the mind constructs around technology as the “magicpill” to solve all problems; • Debunk the myth that we are not only consumers of “information technology” but also innovators and producers of knowledge; • Beyond the “wow”: Accessibility, Simplicity & Utility.

30. Service Delivery: HUDUMA Model SMS 3018: No medicine, no nurse at Nyamira hospital, am tired of this! Category: Health, Water, Edu, Infrastructure Location Translation Verification, forwarding Please provide location or more info VERIFY

31. www.sodnet.org See Examples of Past Work with Crowdsourced Citizen Feedback on Constitutional Referendum (attached) www.uchagazi.co.ke

32. ELECTION OBSERVATION PROJECT PROCESS: • Fifty one constituency supervisors were identified, trained and deployed to fifty one constituencies. • Identification of five hundred and ten poll watchers was done and deployment to polling stations. • Observers were to report incidents via SMS to the number 3018 and posted on an Ushahidi instance (website) www.uchaguzi.co.ke . • The SMS short-code (3018), email (reports@uchaguzi.co.ke) and twitter hashtag (#uchaguzi) & #kenyadecides) was widely advertised on newspapers, radio, web and digital media in malls and supermarkets. • “Crowdsourcing” strategy enabled Kenyans to send in reports on anomalies, positive events through the above channels.

33. Findings: www.uchaguzi.co.ke Total of 1,523 reports by monitors & citizen’s; 36 out of 40 actionable reports were amplified and responded to by the IIEC; 794 reports on “everything is fine”. Highest number of reports in a category;

34. www.sodnet.org • An Non Governmental Organization (NGO) that aims at strengthening Citizen’s and CivilSocietycapacities to hold governments/private sector accountable through the Strategic use of technology.

35. “People first” “People first” • technology is not a “magic pill” to solve all problems; • Recognize the unique reality of the our context (no ctrl-c /ctrl-v). Technology needs to respond and adapt to the requirements of the people (esp. on scale-up); • Defining our futures: the future of Africa, especially in technology cannot be the Present Western technology context; refusing the logic of “catching up”; • Beyond the “WOW”: Tools recognizes that it has to be accessible, simple & useful. • African’s are not only consumers of “information” but are innovators and producers of knowledge; • Recognize the uniquereality of the our context (no ctrl-c /ctrl-v). Technology needs to respond and adapt to the requirements of the people (esp. on scale-up); • technology is not a “magicpill” to solve all problems; • Beyond the “WOW”: Tools recognizes that it has to be accessible, simple & useful. - Ushahidi

36. Why ICTs? • Near real time reporting; • Discretion and privacy; • Direct amplification of voices; • Aggregation of data for ease of analysis and report generation; • Transparency in conversations; • Historical /memory; • Cost • Reach /scale • Viral in nature (less training);

37. In-country Sitroom • Improved governments but largely unresponsive to citizens • Services have expanded but lack quality and accountability; • Everyday retail level is what matters most to ordinary citizens; • Information is essential for citizen action • Young people are a key demographic ...having access to practical tools, pathways and examples of how to turn information into action, ordinary citizens can become the drivers of their own development and act as co-creators of democracy... - Twaweza

38. Mobile Platform?