Key Aspects of a Team Empowerment Session

1. Key Aspects of a Team Empowerment Session • A Professionally Facilitated session • Thorough Planning & Pre-work Sessions by the facilitator takes a couple weeks • Managers & champions define problem scope and boundaries in pre-work sessions • Team is defined and interviewed by facilitator as part of pre-work sessions as well. • Team is composed of those involved in the process, day-to-day actions, and are directly impacted by the defined problem • Empowerment Session is over a day or two … depending on size/scope of the problem • Managers & champion kick-off the session and then MUST LEAVE. • The Team is empowered to act and define solutions based on their knowledge and experiences … only things defined at kick-off as “out of scope” are “out of scope” (and typically are very limited and pre-defined during pre-work). • The Facilitator supports the Team during the session with tools & techniques for developing solutions. • At Session End, the Team Report-Out defines the actions/timings/solutions commitments for the Champions/Managers … each action is given either a “Thumbs-Up” support or in rare cases, issues preventing the planned solutions are resolved ON THE SPOT.. • Each sub-team commits to actionable deliverables over the next 6 weeks … QUICK RESPONSE FOLLOW UP with tracking by champion/managers of results

2. Accomplishing Six Sigma Lean, Team Empowerment. Sessions DMAIC DMADOV

3. Aimed at Bureaucracy and Non-Value Added Activities Based on Existing Knowledge Focused on Rationale (the “why”) Less Formal in Nature Not Usually Data Driven Not for Developing New Processes Dependent on Minimal Training Aimed at Defect Reduction and Variation Elimination Based on Data Collection & Analysis Always Focused on Process Measurements More Formal in Nature For Developing New Processes - DFSS Dependent on Extensive Training Comparing Team Empowerment & Six Sigma Quality Six Sigma Quality is: Team Empowerment is: Team Empowerment Clears the Weeds for 6σ To Thrive

4. Appropriate Problem Solving Approach? Possible 6sProject Team Empowerment High Extra Work (Sliding Home) Best (Home Run) Business Impact Good (Single) Waste of Time (Foul Ball) Low Easy Hard Ease of Implementation Selecting the Correct Approach Saves Time and Speeds Results

5. Characteristics of a Team Empowerment Session Bottom-up, Employee- Driven Solutions Addresses Key Issues Action-Oriented …completed in 60 days Broad Involvement Immediate Successes…if you chose the right topic! Values Diversity of Opinion Quick Fix... Bureaucracy Busting Focus

6. 3 Key Phases of Team Empowerment • Charter the Team Empowerment & contract with sponsor • Sensing Sessions to collect data, identify issues, and refine the problem/ opportunity statement • Select topic • Collect background data and determine topic questions • Design Team Empowerment meeting agenda and plan logistics • Identify participants and communicate expectations • Select and prepare facilitators • Coach/prepare Team Empowerment Sponsor/Business leader(s) Team Empowerment Planning

7. 3 Key Phases of Team Empowerment Team Empowerment Planning Team Empowerment Session • Charter the Team Empowerment & contract with sponsor • Sensing Sessions to collect data, identify issues, and refine the problem/ opportunity statement • Select topic • Collect background data and determine topic questions • Design Team Empowerment meeting agenda and plan logistics • Identify participants and communicate expectations • Select and prepare facilitators • Coach/prepare Team Empowerment Sponsor/Business leader(s) • Business leadershipsets challenge and expectations • Team building • Skill building • Issue generation • Issue priority • Facilitated problem-solving teams • Recommendation development • Town Meeting Report-Out: • Team report out presentations • Every idea gets a response • Individual, team and business leader commitments to action items

8. 3 Key Phases of Team Empowerment Team Empowerment Planning Team Empowerment Session Team Empowerment Follow-Up • Charter the Team Empowerment & contract with sponsor • Sensing Sessions to collect data, identify issues, and refine the problem/ opportunity statement • Select topic • Collect background data and determine topic questions • Design Team Empowerment meeting agenda and plan logistics • Identify participants and communicate expectations • Select and prepare facilitators • Coach/prepare Team Empowerment Sponsor/Business leader(s) • Business leadershipsets challenge and expectations • Team building • Skill building • Issue generation • Issue priority • Facilitated problem-solving teams • Recommendation development • Town Meeting Report-Out: • Team report out presentations • Every idea gets a response • Individual, team and business leader commitments to action items • Put follow-up mechanisms in place • Track Activity & Results Over Time • Communicate • Headlines • Newspapers • Meeting Summary • Status Reports • Remove barriers • Recognize and reward implementation

9. 3 Key Phases of Team Empowerment Team Empowerment Planning Team Empowerment Session Team Empowerment Follow-Up • Charter the Team Empowerment & contract with sponsor • Sensing Sessions to collect data, identify issues, and refine the problem/ opportunity statement • Select topic • Collect background data and determine topic questions • Design Team Empowerment meeting agenda and plan logistics • Identify participants and communicate expectations • Select and prepare facilitators • Coach/prepare Team Empowerment Sponsor/Business leader(s) • Business leadershipsets challenge and expectations • Team building • Skill building • Issue generation • Issue priority • Facilitated problem-solving teams • Recommendation development • Town Meeting Report-Out: • Team report out presentations • Every idea gets a response • Individual, team and business leader commitments to action items • Put follow-up mechanisms in place • Track Activity & Results Over Time • Communicate • Headlines • Newspapers • Meeting Summary • Status Reports • Remove barriers • Recognize and reward implementation

10. Team Empowerment Roles Team EmpowermentLead Facilitator Business Team Empowerment Leader Other Facilitator(s) Senior Business Leader / Team Empowerment Sponsor Recommendation Champion Team Empowerment Participants

11. Select Team Empowerment Topics Topic Selection and Scoping Sensing Sessions Themes Sponsors Identify Target Areas Topic Sponsors Review Themes From Sensing Sessions

12. Team Empowerment Recommendation Report-Out Issue: Recommendation: Benefit: Required Resources: Champion: Action Plan: ActionTimingResponsibility Session Date Accepted Rejected