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IVRS Commitment to Serve

Goal: IVRS is a responsive agency to the needs of all persons with disabilities with a focus on overcoming barriers to employment for persons who are Deaf and have hard of hearing/HH. IVRS Commitment to Serve. How IVRS works with Deaf/ HoH.

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IVRS Commitment to Serve

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  1. Goal: IVRS is a responsive agency to the needs of all persons with disabilities with a focus on overcoming barriers to employment for persons who are Deaf and have hard of hearing/HH. IVRS Commitment to Serve

  2. How IVRS works with Deaf/HoH • Prepare IVRS staff to be responsive to job candidates who are deaf and/or HH • Provide IVRS staff with information regarding Deaf culture • Provide IVRS staff information regarding current assistive technology used to support job candidates who are deaf and/or HH overcome communication barriers • Provide IVRS staff information regarding resources available to support IVRS staff working with job candidates who are deaf and/or HH

  3. Deaf Culture • A set of learned behaviors and perceptions that set the values and norms of deaf people based on their shared or common experiences.

  4. Deaf Culture • Beliefs • Not disabled, “normal” person experiencing life in a different way • Languages • Signed English • ASL/American Sign Language • Cued speech • Finger spelling • Speech reading/lip reading • Pigeon Signed English

  5. Outreach • Deaf and/or HH persons need to feel • Market that you are learning and want to learn about Deaf and/or HH communities and culture • Go to events and after hours • Learn ASL • Encourage job candidates who are deaf and/or HH to come learn about our services AND link how those services can benefit the person • Put up culturally supportive signs, use vibrant colors and art in the office and waiting areas • Access • Ask the person their preference in communication • Provide free of cost communication supports based on the person’s preference (IVRS required to provide this when requested)

  6. AT Consideration • Keep it simple • Usually least expensive route • Easier to learn • Faster to become second nature/natural process to do things • Usually least intrusive/appear “normal” • Consider safety • User • Others • Environment • Compatibility • Software • User

  7. AT Options • Built-in Accessibility features under system preferences • Vision • Display (provides options for text color and the background color) • Zoom • Media • Captions (when available, subtitles for the deaf and hard of hearing/SDH or closed captions will be used instead of standard subtitles) • Hearing • Audio (have the screen flash versus a sound to notify/alert user)

  8. Built-in Apps Available on iOS & Android Devices

  9. AT Options • Note taking • Notability by Ginger Labes(iOS only) • AudioNote by Luminant Software (iOS and Android) • SmartPen by Livescribe

  10. Accommodation Statistics • 15% of accommodations are $0 cost • 51% cost between $1 and $500 • 12% cost between $501 and $1000 • 22% cost more than $1000

  11. Tips for Communication • Meet in quiet setting • Enclosed office • Low to no traffic • Face the person and make eye contact when speaking • Use pictures and visuals whenever possible • Do not yell or mumble • If person prefers lip reading, do not overemphasize words or facial expressions • Be patient and relaxed

  12. Tips For Getting Attention • Tactfully move into the persons visual field • Gently tap the on the person’s shoulder • Flick lights • Slow-medium pace for non emergent request • Fast pace for an emergency • Ask the individual for how his/her preference

  13. Tips For Group Settings • Before meetings or presentations, provide the Deaf or hard of hearing person with an agenda. This will make it easier for him/her to understand and follow the event. • Ensure you have proper communication access service such as an interpreter, CART and/or assistive listening devices. • A note-taker, visual aids and follow up correspondence can allow greater accessibility to information. • Arrange seating so individuals can see each other clearly.

  14. Tips For Group Settings • Upon speaking, raise your hand to signify it is your turn to talk. • Only one person must speak at a time • Avoid loud environment. • Allow more time to communicate. • Ask the person if the site will work.

  15. Communication Options • Interpreter Services • Real-Time captioning services (CART) • Technical Devices • Assistive listening devices (ALD) • Phone Devices: amplifiers, adapters, volume control • TTYs • VCO (Voice Carry Over phones) • Signaling devices • Closed captioning for TV • Reading and writing notes (for short/simple interactions)

  16. Online Resources • IVRS AT Website (http://ivrs/intranet/AssistiveTechnology/SWATTflowcharts.pdfand http://ivrs/intranet/AssistiveTechnology/NewATPage.html) • Job Accommodation Network (www.AskJan.org) • Quality Indicators for Assistive Technology/QIAT ListServe (http://www.qiat.org/) • Georgia Tech Tools for Life (http://www.gatfl.gatech.edu/favorite-search.php) • Google (www.google.com) • YouTube (www.YouTube.com)

  17. Just a call away/Email… • Vienna Hoang, IVRS AT Counselor Specialist, Office (515)725-2072, Cell (515)802-1460, Vienna.Hoang@iowa.gov • Bob Hendrickson, IVRS AT Counselor Specialist, Office (563)880-1350, Robert.Hendrickson@iowa.gov • Lee Ann Russo, IVRS Resource Manager, Office (319)290-4526, leeann.russo@iowa.gov

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