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Building Excellence and Innovation at Carleton University

Discover how Carleton University in Canada's capital is pushing boundaries with innovation. Learn how to overcome barriers, drive progress, and embed staff involvement. Find out about the Carleton experience and why collaboration is key to success.

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Building Excellence and Innovation at Carleton University

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  1. Building Excellence and Innovation at Carleton University Ed Kane Assistant Vice-President (University Services)

  2. Carleton University • Canada’s Capital University • Founded in 1942 • Approximately 27,000 students (Bachelors, Masters, Doctoral) • Six faculties • Comprehensive university • $338M operating budget • Research-intensive institution • “Ours the task eternal”

  3. Innovation is…. • Improved products, processes, services, technologies and ideas • “Introduction something new” • What you do (need to do) when your platform is burning • Questioning the status quo

  4. Challenges to Innovation • Organizational structure • It comes with the territory • What’s in it for me? • It’s the way we have always done it • Lack of vision & commitment

  5. Innovation Barriers • Punish failure • Reward complacency • Never ask your staff • Micromanage your organisation • Don’t make it part of performance reviews • Add concrete to the silo walls

  6. Innovation is driven and focussed on • Market research • Perceived customer needs • Innovation teams • Employees • Outsourcing • Breakthrough • Significant improvement • Small improvement • Service innovation

  7. The Carleton experience - Collaboration • When was your best experience at Carleton? • Someone has to be leader • It does require agreement on the goal(s) • Cross functional teams • Moving from “ego” to “pride”

  8. What are we doing at Carleton? • Office of Quality Initiatives • Cross functional teams • Strengths Based Approach • Benchmarking projects • Lean transformations • Ideas@Carleton • Service Excellence • Strategic planning • The Ripple Effect

  9. Some examples • Academic Interdisciplinary offerings • Congress 2009 • 25+ Benchmarking projects • Lean projects • Setting Service Excellence standards • Strengths based change approach

  10. Implementation Progress

  11. Embedding Staff Involvement • Selection of participants • Selection of data collection • Empowerment of teams • Inter-team communication – no titles • Presentation of findings & recommendations • Responsibility of implementation • Onus on sustainability of change

  12. Questions?Go Ravens ...

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