Hardships & Gunshot Resolutions for Opentext Exstream Support & Implementation

1. Hardships Hardships & & G Gunshot Support Support & & Implementation Implementation unshot Resolutions for Opentext Exstream Resolutions for Opentext Exstream Successful implementation of an OpenText solution is only the first step in improving enterprise content management and streamlining internal workflows. Even more challenging is maintaining, supporting, and adapting solutions to changing business and legislative requirements. In today’s business world, organizations need to ensure 100% uptime of their OpenText ECM systems to remain competitive in the marketplace. If your firm has never adopted an OpenText ECM system, it will take a lot of time for your employees to learn all the ins and outs of the system to run it effectively. It may take longer to develop best practices to get the most value from your solution. OpenText provides professional support services for the first twelve months after system implementation. It took the hassle out of resolving the dozens of technical issues that arose after the system rolled out. However, at the end of the support program, you end up standing at a crossroads, trying to decide whether

2. to stay with OpenText or choose the global consulting giant. However, both variants are quite expensive. So are there other options? By consulting a managed service provider that specializes in a niche technology, you can unlock the true potential of your ECM solution. At Bentech, we firmly believe that OpenText maintenance can be a hassle-free experience. We have been using OpenText products for over long time, building up our expertise and collecting best practices. Here are solutions to common questions that companies often encounter with OpenText support. Problem 1. The problem is not solved in time Problem 1. The problem is not solved in time Long ticket closure cycles are one of the most acute issues businesses face. The reason is the lack of in-house expertise in the OpenText system. Issues may never be resolved if the internal support team is not supported by a partner with the appropriate technical expertise. Getting solution support from a global consulting giant might not help much: Tickets are handled by low-skilled engineers, and it takes days or weeks to resolve the issue or escalate it to a knowledgeable employee. Resolving tickets promptly is a challenge without an effective support process and the appropriate expertise at all levels. Solution: Solution: To reduce ticket resolution time, it is important to choose a support partner with a strong background in OpenText technology. As for technical expertise, you should hire a certified OpenText consultant with deep industry knowledge and a track record of successful projects. Businesses that realize how good maintenance can impact the ROI of their OpenText solutions often choose dedicated OpenText consultants. Using this model, specialists can focus more on clients’ projects and resolve issues more efficiently and in less time.

3. Additionally, the provider should provide you with an SLA that defines the availability of support consultants and response times for first, second, and third-level support. The agreement should also cover per-incident support during customer business hours to keep the system available at all times. In our company, we care about the professional development of our experts and invest in their education. We can provide our clients with an extensive engineering talent pool comprised of experts in .NET, Java, Ruby, Scala, PHP, Python, JavaScript, and other technologies. This way, we can ensure fast resolution of tickets and optimal performance of the system. Problem 2. High service costs Problem 2. High service costs Cost efficiency is a burning issue for most companies using OpenText. Local OpenText consultants and technical support specialists from OpenText charge exorbitant fees and additional fees that are difficult to track and control. Still, companies don’t want to cut costs at the expense of the quality of support services. Many businesses believe that lower prices offered by Eastern European tech companies mean lower quality. This is a common myth that needs to be debunked. Solution: Solution: Finding a reliable hosting provider in Eastern Europe, where rates are more acceptable and service quality is high, maybe a viable option. Companies in the region offer their services at half the market price without compromising on quality. Eastern European experts with deep technical education and Western business thinking. Bentech has it all, plus an excellent track record in OpenText hosting services. Many local OpenText integrators have approached us asking for help implementing and supporting OpenText solutions for their customers. Therefore, it makes a lot of sense to approach the third-party hosting provider

4. directly without referring to a local consultant who acts as an intermediary who pushes the management fee, you will be able to negotiate reasonable rates and keep your budget in check. Feel free to Contact us.