Download
1 / 1
10 likes | 42 Vues
When agents speak with customers over the phone, they can offer instant live assistance by simply asking them to provide a unique and random Assistance ID that is automatically presented on your site.<br><br>What is VeriTalk?<br><br>VeriTalk allows your agents to talk to customers on the phone while co-browsing and sharing off-line content with them at the same time. This is the ultimate support enhancement, turning a basic voice call into a full one-on-one support session – great for hand-holding, sales and technical support.<br><br>How does it work?<br><br>The agent speaks with a customer over the phone and asks the customer to open the company web site on their computer.<br>Agent asks the customer for the unique Assistance ID presented on company web site. (ID is automatically generated by the VeriTalk plugin – see below).<br>The agent enters the number in the Assistance ID field in the Website Visitors page of VeriShow (see below).<br>A co-browsing session is instantly opened for browsing or content sharing session – the customer does not have to perform any additional steps to engage with Agent. Simple, easy and quick.
E N D
