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Q w e s t W h o l e s a l e M a r k e t s

Q w e s t W h o l e s a l e M a r k e t s. Q w e s t W h o l e s a l e M a r k e t s. Migration Processes. The Qwest CLEC Forum May 13-14, 2002.

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Q w e s t W h o l e s a l e M a r k e t s

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  1. Q w e s t W h o l e s a l e M a r k e t s Q w e s t W h o l e s a l e M a r k e t s Migration Processes The Qwest CLEC Forum May 13-14, 2002 The information provided on every slide in the following presentation is for training purposes only. The information provided does not create or modify any legal obligations, promises or expectations between Qwest and CLEC customer. The parties’ relationship is governed by existing legal obligations and contracts.

  2. Migration Processes • Migration Definition • CLEC to CLEC Migration Process – OBF • CLEC to CLEC Known Process Issues • Loss & Completion Reports • Migration Issues Being Addressed by OBF • Recent Retail Process Improvements • Process Improvements Since Last CLEC Forum • Additional Improvements Q w e s t W h o l e s a l e M a r k e t s

  3. Migration Definition • Migration is the term used when an end-user moves from one local service provider to another. In today's competitive environment, end-users may chose to move from: • Qwest to Competitive Local Exchange Carrier (CLEC) • CLEC to CLEC • CLEC to Qwest • Within each of these scenarios, responsibility for delivering, servicing and billing the end-user's local service(s) moves from the current Service Provider to the new Service Provider chosen by the end-user. Q w e s t W h o l e s a l e M a r k e t s

  4. CLEC to CLEC Migration ProcessOBF Definition The steps that should occur as part of the CLEC to CLEC Migration process: • Information Gathering • Ordering • Confirmations • Completions • Provider Notification Q w e s t W h o l e s a l e M a r k e t s

  5. CLEC to CLEC MigrationKnown Process Issues • Due to lack of mechanization most of the CLEC processes are manual and as a result the interval for order processing may be longer • Information necessary for accurate order processing may not be stored as part of the Customer Service Record (CSR) information • Lack of consistency since all CLECs may not be following the same processes Q w e s t W h o l e s a l e M a r k e t s

  6. Loss and Completion Reports • Loss and Completion Reports are generated for the following products: • Unbundled Loop • Unbundled Switch • Resale • Interim Number Portability • Line Sharing • Unbundled Network Elements Platform (UNE-P) Process Improvement: PONs are now included on Loss & Completion Reports for all types of activity (Winbacks, R orders, etc.) as of April, 2002 Q w e s t W h o l e s a l e M a r k e t s

  7. Loss and Completion Reports (cont’d) • Loss Report • Report is generated on a daily basis • Reports movement from one provider to another • Notifies the provider of telephone number lost to another provider • Shows outward activity on a full or partially disconnect account • Completion Report • Report is generated on a daily basis • Reports order completion information • Daily report of order completion • Reports Contain • Account Number/PON of the main account • Customer Code • Order Type/Number and Completion Date • Working Telephone Number (where activity occurred) • Name/Address of the end user Q w e s t W h o l e s a l e M a r k e t s

  8. CLEC to CLEC Migration Issues Currently Being Addressed by OBF 2190 Refine Migration Process Flows to reflect the Ability to Migrate Listings with a Directory order. It is expected that the outcome of this issue will update the multi-service provider (CLEC to CLEC) process flows to address the ability to migrate listings when the Directory Service Provider (DSP) remains the same. To be implemented in LSOG 7 2296 CLEC to CLEC UNE Loop Conversions – This issue will provide for CLEC to CLEC migrations ‘reusing’ the existing loop. To be implemented in LSOG 7 OBF Issue Number Q w e s t W h o l e s a l e M a r k e t s

  9. CLEC to CLEC Migration Issues Currently Being Addressed by OBF 2360 Add New Account Telephone Number to the Provider Notification Practice - In a CLEC to CLEC migration scenario it is possible for the New Local Service Provider to migrate the current Account Telephone Number (ATN or BTN). The provider then must designate one of the subordinate TNs as the new ATN. There is not a method for the provider to notify the customer via the Provider Notification of the new ATN. To be implemented inLSOG 7 2372 Clarify the Industry Intent for all Activity Fields – The resolution to this issue is expected to modify the definitions for conversion and migra- tions and also refine the use of the ordering activity types to further support CLEC to CLEC migrations. To be implemented inLSOG 8 NA The Local Service Order Processing (LSOP) committee has initiated an informal working group as part of each OBF general session to identify and discuss issues related to CLEC to CLEC migration issues. Implemented at OBF 77 in February 2002 OBF Issue Number Q w e s t W h o l e s a l e M a r k e t s

  10. Recent Retail Process Improvements • Parity • Qwest Retail implemented Wholesale Impact Checklist process • Process to alert Wholesale of changes to Retail processes, systems, and products. Wholesale analyzes Retail change and implements corresponding changes to maintain parity. Reclamation of Unbundled Loops • Qwest Retail improved process to reclaim loops (October, 2001) • Clarified Reclamation Process (April 19, 2002) Q w e s t W h o l e s a l e M a r k e t s

  11. Recent Retail Process Improvements (cont’d) • Removal of Local Service Freeze • Qwest added a dedicated number, line, and staff for removal of Local Service Freezes (April, 2002) • Qwest accepts LSRs the same day the Local Service Freeze is removed if LSR includes the R order number of the Local Service Freeze removal order (March, 2002) Q w e s t W h o l e s a l e M a r k e t s

  12. Process Improvements Since Last CLEC Forum • Local Service Freeze PCAT developed and published • Migration/Conversion PCAT developed and routinely updated • Manual process in place that allows end user migration to new provider and move on one LSR • New loop reclamation process for existing Unbundled Loops on Port In to Qwest activity Q w e s t W h o l e s a l e M a r k e t s

  13. Additional Improvements • Upcoming mechanization that will allow end user migration to new provider and move on one LSR (IMA 11.0 November, 2002) • Enhancement to Loss and Completion report that will report that will provide internal versus external loss information (June, 2002) Q w e s t W h o l e s a l e M a r k e t s

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