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Team Project

Team Project. Adam Teich – Cody Klosner – Kumar Ramnauth. Organizations. Unity Hospital Kumar will contact Sunita who works there. Kwik Trip Cody will be contacting Bridget who is the manager. Aviands Foods and Management Adam will be contacting Wendy who is the manager. Purpose.

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Team Project

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  1. Team Project Adam Teich – Cody Klosner – Kumar Ramnauth

  2. Organizations • Unity Hospital • Kumar will contact Sunita who works there. • Kwik Trip • Cody will be contacting Bridget who is the manager. • Aviands Foods and Management • Adam will be contacting Wendy who is the manager.

  3. Purpose • Our goal is to learn how people work in teams in a professional environment to complete tasks and be successful in the workplace.

  4. Our Questions • How do you handle conflicts in the workplace? • How do you deal with the language barrier? • Is working in teams valuable to the company? • How do you deal with an angry customer/client? • What type of communication do you need to work here? • How does your organization get involved with the community? • What do you look for in your team members? • How large are the groups? • What is your role in the group? • What is the most important skill needed to be successful in the company?

  5. Unity Hospital Info. • Unity hospital is a health care provider that is located in Fridley, MN. They have state of the art technology, equipment, modern facilities and highly skilled professionals that are ready to help 24/7.

  6. Unity Results 1. How do you handle conflicts in the workplace? They try to find the source of it and do what they can to resolve it and make sure everyone is comfortable with the outcome. 2. How do you deal with the language barrier? They try to use hand signals and body language or try to find a co-worker that could help out, they also try to get an interpreter if possible. 3. Is working in teams valuable to the company? Yes, because then they are more productive, also if there is a problem they use each other to get it resolved. 4. How do you deal with an angry customer/client? Stay calm and do everything you can to help them.

  7. 5. What type of communication do you need to work here? Need to be able to work with people because you are around them all day. 6. How does your organization get involved with the community? Faith Community Nurse program- provides spiritual, emotional and physical care for individuals and families. Unity Community Gardens- brings freshly grown food to residents/employees. 7. What do you look for in your team members? Communication, participation and a willingness to be open to new ideas.

  8. 8. How large are the groups? Depends on what the project is. 9. What is your role in the group? Varies depending on the project. 10. What is the most important skill needed to be successful in the company? Have to be able to get along with different types of people and communicate with them.

  9. Kwik Trip Results 1. How do you handle conflicts in the workplace? We find out the facts of what happened and contact all of the parties involved in the conflict immediately. We address it and get it clarified so it’s not swept under the rug. 2. How do you deal with the language barrier? We try to learn some of their language if possible or we use hand gestures to point and clarify what the customer is looking for to help them to the best of our ability. 3. Is working in teams valuable to the company? Absolutely.

  10. 4. How do you deal with an angry customer/client? Apologize and ask them how we can make it right, try to make the customer leave happy and not angry. 5. What type of communication do you need to work here? Verbal. 6. How does your organization get involved with the community? We make many donations and have multiple programs to help out schools and other organizations. 7. What do you look for in your team members? Comradery to help other team members, customer service skills, and the willingness to make a difference.

  11. 8. How large are the groups? As a store, about 25. 2 upper management, 5 middle, and 15-20 lower. 9. What is your role in the group? The leader of the group, keep everyone on task so the business runs smoothly. 10.What is the most important skill needed to be successful in the company? Benchmarking – knowing the job that needs to be done and assigning the best person to that job thus helping set and keep a good standard.

  12. A 'viands is a culinary company that specializes in food and management that is based out of Roseville, MN. They prepare the meals for restaurants, universities and retirement homes. Their customer base ranges from college students to retired folks.

  13. Results 1. How do you handle conflicts in the workplace?  They sit down with the individually, and listen to what they are upset about. Get their feedback on how they think this could be solved and then sit down all together and work out a solution that everyone buys into. 2. How do you deal with the language barrier? By Using patience, objects to help identify is the way the deal with the language barrier. 3. Is working in teams valuable to the company? Working in teams is valuable to the company, because it is a good way to cover work areas.  Someone's weakness may be another's strength. 4. How do you deal with an angry customer/client?   Dealing with angry customers or clients they listen to their issue and then try and resolve or meet them half way.

  14. 5. What type of communication do you need to work here?  They look for open communication, ability to talk things through. 6. How does your organization get involved with the community?    The way they get involved with the community, is by donating money and items to shelters, holding fundraisers, and volunteering. 7. What do you look for in your team members?  The ideal team member would be  someone who is goal oriented. Can work in a team environment yet work individually on some tasks, and are dependable, flexible,  and experience. 8. How large are the groups?  Their groups are usually between 2 and 6. 9. What is your role in the group?  Their role in the group is the manager lead the team to success  10. What is the most important skill needed to be successful in the company?  The most important skill is people skills.  Ability to understand peoples needs and work with them.

  15. Similarities/Differences • All deal with a different type of customer • Each company had to deal with a language barrier • The company group sizes differ depending on the project • They each has different employee requirements to work there

  16. Lessons Learned/Final Thoughts • We each learned that no matter what type of job it is you have to deal with different types of people everyday.

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