Dr. Mohamed Moustafa Mahmoud Executive Director, HRD The Savola Group

1. Measuring and Developing the Quality of Managers Dr. Mohamed Moustafa Mahmoud Executive Director, HRD The Savola Group December 24, 2002

2. Scientific Sophistication Values Mindset Amanah Can-Do AT-TAMAYUZ Birr Taqwa AL-MU’AZARAH Tawado Styles Attitudes Mujahadah Customer Focus Savola Culture

3. Standards Corrective Actions Gap Discrepancy Measurement Process Input Output

4. Standards Gap Discrepancy Corrective Actions Measurement Process Input Output

5. Standards Gap Discrepancy Corrective Actions Measurement Process Human Resources Output

6. Management By Objectives CompetencyFramework Functional Activities Leadership Activities First Things FirstBig Rock System Balance ScoreCard Managerial Activities Manager’s Check List 555 Strategy

7. Savola HQ Balanced Scorecard Make Savola the most preferred investment alternative available Make Headquarter the most preferred source of leading edge support services 555 Our Financial Aims F4 F1 F2 F3 F5 F6 Steady growth in shareholder value Well balanced risk Sustainable Dividend stream Profitability Enhancement A creative climate for organic growth Efficient Funding Growth Enhance Group image to investors Enhance value adding C1 C2 Our Customer Value Proposition D1 D3 D2 Develop Proactive Govt. & Community Relationships Monitor Non-Managed Businesses Search for & Develop New Business Opportunities Monitor Current Businesses Develop Leading Edge services (e-Infrastructure, HRDS) Our Value Delivery Systems Managing external relationships Monitor Strategy Implementation Core leading edge services Promote & Demonstrate The Savola Balanced Way Align Actions to Strategy P1 P2 Competency Attainment P3 Our People Development Align Our Actions with Our Strategy Instill Our Culture Develop Our Skills & Competence Savola Group Direction Presentation, 4th February, 2001 Page 9 (1 of 7) Linkage Model Ver-6

9. Organizational Structure

10. At-Tamayuz Savola Competency-Based Career Development q Clarity q Objectivity q Consistency

11. Everyone know the areas in which they need to develop their behaviors, skills and knowledge. Clarity

12. Assessments and evaluations are based on facts and evidence rather than on subjective judgement and opinion. Objectivity

13. Everyone is treated fairly and consistently no matter where or when they are measured. Consistency

14. Recruitmentand Selection Career Pathing and Development Placement and Succession Planning Competency System Pay for Skills / Competencies and Performance Management AT-TAMAYUZ An Integrated Career Development Approach

15. BSC SMARTs Job Description Job Size Competencies Knowledge: M/F Achievements Salary Activities: M/F/L

16. Job Size EG MP OS FL GW Salary General Workers First Line Supervisors Operational Managers & Specialists Management & Professional Executive Group Broad Banding

17. EG MP OS FL GW Savola has 5 ‘Broad Bands’ Broad Banding

18. Door 2 Entry Door Door 1 Zone A Zone B Zone C Zone D OS Band Competency Doors and Zones

19. BSC SMARTs Job Description Job Size Activities: M/F/L Competencies Knowledge: M/F Achievements Salary

20. Achieving Results • Confidence & Energy • Planning & Implementing • Meeting Customer Needs • Problem Solving • Persuading & Communicating • Working with Others (Muaazara) • Self-Development (Mujahada) Personal Competence

21. PC 4: Customer FocusKey Behaviors • You actively set out to understand customer needs and requirements (For example through internal or external market research or direct customer contact) • You provide an appropriate high quality and reliable service to customers. • You develop new ways to meet identified customer needs effectively • You take ownership of customer problems and develop mutually acceptable solutions • You deliver what you promise to customers • You established good long-term working relationships with customers • You develop strong internal customer / supplier relationships with other parts of Savola. Personal Competence

22. Assessing Personal Competencies Development Center Personal Competence

23. Development Center • Pre DC briefing • Business Simulation Game • Psychometric testing • Aptitude Tests (Problem Solving) • Written Exercises • Learning Style Profiling • In-Basket Exercises • Presentations • Interviews Personal Competence

24. Moderation • Personalized Report • One-to-One Feedback • Guide for Development Methods • Personal Development Planning • Coaching & Mentoring Personal Competence

26. BSC SMARTs Job Description Job Size Activities: M/F/L Competencies Knowledge: M/F Achievements Salary

27. 3 2 1 E Managing Fin & Info Leading People MP Managing Operation Managing Self 2 1 E OS Management Trainee Savola Management Knowledge Framework Managing Strategy Knowledge Factor English Language IT Knowledge

28. Managing Operation Managing Operations • MO 1: Savola Business Appreciation • MO 2: The Management Process • MO 3: Managing Resources • MO 4: Managing Customers • MO 5: Managing Projects • MO 6: Total Quality Management • MO 7: Continuous Improvement Techniques • MO 8 : Managing Change Knowledge Factor

29. Managing Self Managing Self • MS 1: The Seven Habits of Highly Effective People (1 Day) • MS 3: Savola Performance Management System (2 Days) • MS 3: Savola Big Rocks System (1 Day) • MS 4: Personal Development Planning (2 days) Knowledge Factor

30. Leading People Leading People • MP 1: Interpersonal Skills • MP 2: Instructional Skills for Development • MP 3: HR Polices and Procedures • MP 4: Teambuilding • MP 5: Recruitment & Selection • MP 6: Delegation and Empowerment • MP 7: Coaching and Counseling Skills • MO 8 : Performance Review • MP 9” Leadership • MP 10: Assessment of Competencies Knowledge Factor

31. Managing Fin & Info Managing Information • MI 1: Written Communication Skills • MI 2: Advanced Oral Communication Skills • MI 3: Presentation Skills • MI 4: Effective Meeting and Facilitation Skills • MI 5: Management Information Systems • MI 5: Using Information For Decision Making • MI 6: Creative Thinking & Problem Solving Knowledge Factor Managing Finance • MF 1: Accounting: The Language of Business • MF 2: Cost Concepts and Applications • MF 3: Financial Appraisal of Projects • MF 4: Developing Business Plans

32. Managing Strategy • BSC • CVP • Mergers and Acquisitions • Cost Leadership • Strategic Information Systems • Entrepreneurship • Top Management Business Simulation Game • Management Audit • Strategy and Competition Knowledge Factor

33. Savola Management Knowledge Framework

34. Savola Management Knowledge Framework

35. Savola Academy

40. Savola Knowledge Profiler

45. The 90-Minutes Share your Experience Series