Sponsored by:

1. Welcome IAP2 Australasia’s 2010 Core Values Awards Breakfast Wednesday 15 September, 2010 Sponsored by:

2. Category 1Award for Public Participation Enhanced Decision Making

3. Special Mention Dept of Premier and Cabinet Queensland Growth Management Summit Anne Moffatt

4. Highly Commended Telecom NZ Titahi Bay Mobile Site Paul Leslie

5. Category 1 – Public Participation Enhanced Decision Making 2010 Winner Randwick City CouncilBuildings for our Community Martin Ryman

6. We explained our problem • We gave detailed information on the problems and costs for each of the 65 buildings in the Buildings for our Community program and the impact of the options to fund the program. • We sent an information pack in plain English to every business and household and we advertised extensively. • We put the information on our website, distributed it to all stakeholder groups and told people where they could go to find out more.

7. We asked how to engage people • We held two focus groups and a deliberative engagement workshop to find out how our community wanted to be consulted. • We sought advice from our precinct meetings and our stakeholder groups. • In response to feedback that every household should be asked, we distributed a survey to every household and business in Randwick City. • People asked for different ways to get information and participate, so we created opportunities for face to face and on-line interaction, with information both in hard copy and digital form.

8. We collaborated with our community We: • set the consultation at the collaborative level • stated clearly that the program and any rates levy could only go ahead with demonstrated community support • held focus groups and a deliberative engagement workshop • held workshops with precincts, sports groups, seniors and child care groups, and our indigenous community (to name a few) • sent every household and business an information pack and survey • went to our major shopping centre with a street stall • hosted an online discussion • promoted the consultations with posters and advertisements; through media stories, email lists and community networks, and a six web pages and two websites.

9. We gave the information asked for People to wanted to know: • What the problems were – so we showed the full program and costs with pictures on our website • What impact any levy would have on their rates bill – so we showed the costs for a range of typical property values • When people asked for more information, we uploaded it onto our websites

10. We listened and acted on what was said We: • changed the Buildings for our Community program by taking off buildings and adding others • reduced the amount of the levy • thanked the community by letting every resident and householder know the outcome through a community newsletter and extensive advertising.

11. Category 2Award for Robust Public Participation Process

12. Highly Commended Randwick City Council Buildings for our Community Martin Ryman

13. Highly Commended Institute for Sustainable Futures World Wide Views on Global Warming Jade Herriman

14. Category 2 – Robust Public Participation Process 2010 Winner Warringah Council Talk of the Town 2010 Community Summit – Housing Future Kate Lewis

15. Talk of the Town 2010 • State Metropolitan Strategy -10,300 dwellings by 2031 • Need to develop Housing Strategy called “Warringah’s Housing Future –Lets Solve the Puzzle” • Development of comprehensive Engagement Plan • Stage 1 – Initial awareness • Stage 2 - Talk of the Town 2010 Community Summit • Stage 3 –Feedback on initial housing paper • Stage 4 – Public exhibition • Extensive and robust planning and preparation • Summit held Dee Why RSL on Sunday 23 May 2010 from 11.30 – 3.30

16. Promotion and Outreach program • Promotion and outreach commenced 26 January 2010 • Activities include: • Community events, meet the Mayor, Music in March, sporting events • Direct email to Council Community groups and other contacts • Letters to non resident property owners. • Flyers and letter box drop of all households • Promotion via Council services and venues • School Poster Competition – promoted via 45 Primary & Secondary Schools • Adverts in local papers, banners • Online forum - www.yoursaywarringah.com.au/housing • Recruitment and Selection: • Received over 715 registrations • Robust random selection process – Suburb, age and gender • 550 participants selected and invited • Participants confirmed attendance • On the day 440 participants attended • Random table allocation

17. Logistics and Selection • Logistics • 2 Rooms @ Dee Why RSL ~ 550 capacity, screens in both rooms linked by video • 10 Participants seated at round tables with a facilitator at each table • Assistance provided by Straight Talk including Lead facilitator • 50 volunteer facilitators were recruited and trained (12 external, 38 internal) • 40 other volunteers – registration, runners, issue experts, floor managers, room coordinators, ushers, prizes etc • Special Guests and observers: Councillors, MPs, Media, Panel Members, Other Council staff, Dept of Planning • Creative Processes and techniques • Electronic voting – individual keepads • Sticker sessions on maps • Expert Discussion panel • Opinion walls • Puzzle team activity • Facilitator notes • Individual feedback forms • Support material – participant’s pack, background documents

18. Program for the Day

19. Feedback and Next Steps • Feedback included: • Community valued being involved • Good facilitators and table discussion (4.5 out of 5) • Good mix of people • Well run and enjoyable • Liked instant feedback via electronic voting • Inclusion of related issues eg transport • One room, less than 10 on a table • Overall 95% of participants rated the event as good, very good or excellent • Next Steps • Participant handout on day • Initial results reported to Council in June 2010 • Development of Draft Housing Strategy • Final stage of engagement plan

20. Category 3Award for Best Public Participation Policy Framework

21. Category 3 – Best Public Participation Policy Framework 2010 Winner South East Water LtdSouth East Water Community Engagement Framework in Action Vivian Garde

22. Vision for Engagement • At South East Water, our vision is to make community engagement part of our DNA – part of the way we do business P.E.P P = Profile E = Educate P = Participate D.A.D D = Decide A = Announce D = Defend • We are working towards using the P.E.P model for making decisions • We have adopted and follow the IAP2 Core Values and Spectrum

23. Engagement journey In 2008, Board endorsed IAP2 Core Values and Public Participation spectrum New strategic direction included six strategic priorities – Customer and Community was front and centre Corporate Engagement Strategy (very first strategy) was developed – clearly articulates imperative of undergoing community engagement in everything we do In 2009, organisation restructure in line with new strategic direction – Corporate Affairs team are moved from Corporate Services to Customer and Community New Community and Stakeholder Engagement function created within the Corporate Affairs team Manager for Community and Stakeholder Engagement appointed Additional resources appointed as needed to deliver on commitments to engagement

24. Embedding engagement Strategic Community Engagement Framework Management Operational

25. Engagement Projects

26. Performance Measures KEY RESULT AREA Community and Customer Experience Community and Stakeholder Engagement How we inform and involve our community and stakeholders in our decision making processes Key Performance Indicators A series of 6 overarching KPIs (objectives) Indicators A series of 17 tactical / diagnostic indicators for each KPI

27. Category 4Award for Public Participation Innovation

28. Highly Commended Dept for Transport, Energy and Infrastructure South Road Upgrade – Glenelg Tram Overpass Paul Gelston

29. Highly Commended SCAPE Strategy Laman Street & Civic Precinct Community Design Workshop Krista McMaster

30. Category 4 – Public Participation Innovation 2010 Winner Straight Talk OutLOUD consultations in association with the Airds Bradbury Renewal Project Abigail Jeffs

31. Airds Bradbury Community Renewal ProjectOutLOUD consultations Principles of engagement: Focus on strengths, assets and resources, not just issues Build on existing people, organisations and environment Provide diverse opportunities to participate Undertake respectful, empowering and purposeful activities Enable informed participation throughtraining and support Build capacity Design inclusive and accessible activities Action learning to plan, do and reflect Build on what works Strategic use of resources to generate momentum and sustain engagement Typical project – Pattern of resource allocation AB Renewal Project – Pattern of resource allocation Less effort & resources for very involved Most effort & resources for sometimes involved More effort & resources for rarely involved Typical project – levels of community engagement

32. OutLOUD - Large scale community celebration of people and place, modelled on the ‘SpeakOut’ approach, involving nearly 1,500 residents with free food, entertainment and 17 consultative activities to gather resident ideas and aspirations about the future of the area and introduce the master planning process Airds Bradbury OutLOUD Above: OutLOUD Flyer designed by local resident Opposite and above: Emphasis on fun and celebration combined with consultation through hands-on participatory activities Opposite: Dynamic promotion using badges given out at after school BBQs and to community organisations

33. Other engagement activities Regular community newsletters Community renewal shopfront Community reference group - representative group of 15 residents, meet monthly to provide advice on all aspects of the project and input to decisions Precinct barbeques - Small community BBQs involving over 500 residents to promote and invite participation in the master planning and renewal process OutLOUD bus trips -Series of bus trips to ‘good’ parks and town centres involving over 300 residents to provide opportunities for experiential learning and capacity building to meaningfully input to the master planning process Below: Bus trips prompted experiential place-based learning and were coupled with creative recording Opposite and above: Exposure to well designed urban spaces expanded resident visions for what was possible and built resident capacity to articulate what change was needed in Airds

34. Walk OutLOUD- Large scale consultation involving 150 residents focussed on ‘walking and talking’ with pedestrian circuits and designated stopping points for residents to explore, share stories, talk and reflect about ways to improve the area Resident visioning workshop - Creative, participatory workshop involving 60 residents who formally presented their ideas and vision for the future of the area to inform the master planning process Design OutLOUD- A participatory design workshop, modelled on an ‘enquiry by design’ approach involving 300 residents over three days to identify and test development scenarios for the master plan Above: Graphic recorder used at most workshops to provide colourful and accessible reporting to appeal to residents with low levels of literacy Above: Residents and agencies working together at Design OutLOUD Above: Using food as a festive component of consultation

35. Participation passports and prizes – incentives Innovations • Training skills,not just logistics: • Inviting participation and spruiking interest • Listening actively with the head and the heart • Leading with curiosity and wonder and enriching conversations with questions that matter • Recording discussion to ensure every conversation counted Above: Stamps given as proof of participation. Minimum number of stamps required to be eligible for prize draw. Provided a cost effective way to encourage resident involvement.

36. Category 5 Award for Decision Makers

37. Special Mention Telecom NZ Community Donation Projects Paul Leslie

38. Inaugural Learning Scholarship South East Water Limited Sponsored by:

39. Sponsored by: IAP2 Australasia Congratulates all Entrants in the 2010 Core Values Awards