The Initiatives of the International Aerospace Quality Group (IAQG) Steve Shepherd ~ European Sector Leader

1. The Initiatives of the International Aerospace Quality Group (IAQG) Steve Shepherd ~ European Sector Leader

2. Initiatives aimed at meeting our initial focus and objectives: • “...continuously improve the processes used by the supply chain to deliver consistently high quality products...” • “… common aerospace quality standards and requirements…” • “… process of continuous improvement at suppliers…”

3. Initiatives take note of known problem areas from audits and quality escapes and the need for global safety level improvements: • “Supplier Control” is a significant issue • Variability in the process often lies with the primes • Need a step change in performance

4. Evaluation Criteria for initiatives • See the aerospace industry as a global one • Use common quality standards world-wide • Extend and share best practices usage • Push for standardisation of documents, materials, processes, products … • Push for common implementation methodologies, ie recognised evaluation, qualification schemes/organisations • Ensure Authorities ‘recognition’ of IAQG initiatives • Obtain harmonised positions between Authorities • Evaluation of impact & value - prioritisation

5. Chartered Initiatives • International Quality System Standards • Quality Standard Implementation • Variation Management of Key Characteristics • First Article Inspection Document • Non-conformance documentation • Qualification of standard parts • Internal Audit • Software Quality Standard • 2D permanent part marking standard • Harmonisation of NDT training standards • International Approval of Special Processes

6. Study Items • Risk and Safety Management • Harmonisation of process specifications and material standards • Direct shipment to end customers • Sampling plans • Electronic signature • Supplier Control in a Global Environment • Risk Management - through EAQG • In-process Metrics - through AAQG + other study items being pursued by each Sector

7. Quality System Development • 9100 developed as an international aerospace Quality Standard working with ISO TC20/WG11 to incorporate airworthiness and special industrial requirements. • International implementation process developed based heavily on the AECMA-EASE model using a common questionnaire • 9100 alignment with ISO9001-2000. NB: Aerospace special requirements remain as 9100 until Nov 2003 minimum. • Similar Aerospace Quality System Standards developed and published for repair stations (9110) and stockist/distributors (9120) with associated questionnaires (9111/9121) - close to publication

8. Quality Improvement Initiatives • First Article Inspection (FAI); 9102 ~ an international standard that improves on current individual company requirements and uses common documentation. • Variation Management of Key Characteristics; 9103 ~ a more rigorous approach than FAI to ensure repeatable, capable manufacturing processes. • Non-conformance documentation; 9131 ~ development of common non-conformance documentation for concessions/ waivers and escapes/disclosures. • Product Qualification; 9133 ~ development of an international methodology to document the results of Qualification of standard products (cf AECMA-CERT, NADCAP).

9. 2001/2002 Initiatives • Internal Audit - Use new ISO19011? • Software Quality Standards - European guideline document to be published. New standards drafted by AAQG • 2D permanent part making standard - marking, reading & validation; (9132 published) • Harmonisation of Global NDT requirements for Personnel training; EN4179/NAS410 - publication October • International Approval of Special Processes; industry controlled process to assess suppliers’ special process capability

10. ‘Global Manufacturing’ - Risk Management and Metrics • Standardize quality systems and procedures • Standardize how suppliers are approved and controlled • - Risk-based process; supplier risk & product risk • Continuously improve the levels of OEM and supplier performance • - Effectiveness metrics • Develop and maintain integrated e-commerce documentation system • - Electronic 8130-3, JAR form-1

11. Initiatives Publication status • 9100 - Quality Standard - available • 9101 - 9100 checklist - available • 9102 - First Article Inspection - available • 9103 - ‘Component Proving’ - available • 9110 - Maintenance Standard - available as EN - rev to ISO2000 • 9111 - 9110 checklist - available as EN - rev to ISO2000 • 9120 - Stockist std - available as EN - rev to ISO 2000 • 9121 - 9120 checklist - available as EN - rev to ISO 2000 • 9130 - Record Retention - available as EN • 9131 - Non Conformance Documentation - available • 9132 - 2D Part Marking - available • 9133 - Product Qualification - available • ISO 19011 - Internal Audit - in ISO ballot

12. Internal initiatives • IAQG Strategy Development • Effective communication and documentation • Metrics • Member/Author User Guide • Organisation/Governance

13. Initiatives metrics (update): • Summary of initiative implementation; • 9100 Quality System: • current deployment to suppliers - 60% • current deployment internally - 50% • 9102 First Article: • current deployment to suppliers - 25% • current deployment internally - 27% • 9103 Key Characteristics: • current deployment to suppliers - 10% • current deployment internally - 12%

14. Progress Being Made Implemented IAQG ACTIVITIES REVIEW Published Standards & Guides 7 Sector Standards & guides – Harmonisation in progress 5 3 Drafts in Ballot 7 Studies Outstanding items from members general assemblies and other “bright ideas” A Lot!

15. Good Progress…. • A tremendous opportunity for us all: • Operators/Airframers …. and the whole supply chain ….benefit from …. • Safety and quality improvements • waste and cost reductions • consistency and clarity of approach, requirements and documentation • multiple oversight reduction • Very strong international co-operation with determination to drive forward at speed with ‘meaty’ deliverables ….but we have a lot more to do!