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Understanding Restaurant Check-Out Processes and Tip Calculation Insights

Explore the intricacies of closing out a check when guests are ready to leave a restaurant. It typically takes between 1-2 minutes for servers to finalize the bill, although customers may perceive it can take 7-10 minutes. We delve into the crucial aspects of the dining experience that impact tipping, with insights from both servers and customers. Additionally, learn what "tabbed out" means in the context of dining. This guide offers valuable information for both restaurant staff and diners to enhance their experiences.

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Understanding Restaurant Check-Out Processes and Tip Calculation Insights

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  1. As partnered with
  2. How long does it take to close out a check when the guest is ready to leave? 1-2 minutes 7-10 minutes Server says Customer says What is the most critical part of the dining process - when determining tips? Server says Customer says
  3. WHAT IS TABBEDOUT? Tabbedout is a merchant marketing and mobile payment solution perfectly built for merchants AND consumers and is 100%-integrated with the Harbortouch Hospitality POS. Customers can open, view, and paytheir tab from their phone-- a simple and secure process so merchants can spend more time with their customers, adding revenue to their bottom line. Merchants get detailed information and tools needed to enhance the guest experience and connect with their customers, increasing customer loyaltyand driving more visits to their location through targeted Offers.
  4. Why Tabbedout?
  5. The Consumer… Set up account - Free download for Android and iPhone - Simple set-up takes minutes - Credit card info is encrypted on phone
  6. Find your location - GPS location finder finds locations nearest consumer
  7. View venue information and open tab Payment and operating info Credit info is encrypted
  8. Get customer tab code and show merchant - Encrypted payment info has been received by POS along with code
  9. The Merchant… Find ticket under the “T” icon
  10. Claim corresponding ticket - Ticket now transferred to you. Open ticket and order - Payment information is secured on customer’s check
  11. The consumer… View your tab - View tab items in real time Split checks amongst friends - By item, percentage, dollar amount
  12. Pay your tab - Minimum tip guarantee - Choose your default tip amount - Pay tab anytime, anywhere
  13. Merchants get… More Sales Bars and restaurants serve more drinks, not checks. Security No more cards left behind. Merchants experience reduced PCI exposure. More Tips Merchants get minimum and default tip levels in the app. Innovation Merchants provide a modern, with-the-times payment solution with increasing demand.
  14. WE DID OUR OWN INDUSTRY RESEARCH Objectives Understand the GM, assess the use of technology, assess customer information management Key Findings and Problems Customer-centric, guest-experience oriented but they don’t know their customer They lack control of feedback from customersand ability to respond when it matters Throwing away marketing dollars on un-measurable solutions in effort to engage customers  GMs have need to measure impact of solutions and it isn’t being met!
  15. CUSTOMER LIST Filtersby customer locale, frequency, date and time Viewable by the GM on mobile-based web Set criteria to generate specific customer lists
  16. Engagecustomers Reward select guests with Offers Target first time guests, re-engage those not seen in awhile, reward regulars Send personalized message and custom offer directly to customers Offers redeemed directly in-app, no hassle from staff
  17. Know customers Give personalized service Know their preferences and spending habits Increase sales through tailored service
  18. Manage feedback Take action like never before Guest can leave real-time, contextual feedback directly in the app Get notified immediatelyand respond with personal message and custom offer Track if that customer came back in, how much they spent
  19. Manager Dashboard Track and Prove Automatic and up-to-date snapshot of performance and sales Control and target budget in a proven way Prove ROI on engagement and offers Measure the cost of action
  20. Merchants get… Give Better Service Capture order history and preferences to personalize service to keep them coming back Increase Engagement Target offers directly to customers when desired– reward regulars, first time guests, or lapsed customers. Manage Feedback Receive real time, contextual feedback and take immediate action. Measure ROI Analytics let general managers track and prove their marketing budget when and where it matters.
  21. Consumers get… Security No handing a credit card to stranger or leaving card at bar. Control Patrons track their tab and get real-time visibility into tab activity. Convenience Paywhen you’re ready, no waiting to close the tab. Split the tab from the phone. Get Rewarded In-app discounts on the tab sent directly from bars and restaurants Better Service Get treated like a VIP with personalized service. Send instant feedback and be heard.
  22. Sales Tactics: What is this merchant’s pain point? High volume bar: left cards; last call; rush hour Fine dining: know customers Large parties: split checks Sports bar: across from stadium; end of game To Go/Delivery: credit card safety Bowling/Casino: tab stays open Catering: collect deposit securely Music Venue: Show is over! Business lunches: turn tables; business receipts
  23. The Harbortouch and Tabbedout Partnership Value Proposition Merchant Growth – You can incrementally grow your hospitality merchant base over and above their current organic growth rate by offering a POS integrated mobile payment and marketing solution for restaurants and bars. Product Differentiation – You can offer a POS integrated merchant marketing platform and analytics tool for your hospitality merchant base. New Revenue Streams – You participate in the Tabbedoutproduct– building concentrations of merchants by geography and participating in the revenue share. Merchant Retention – The merchant would lose their Tabbedout customer database and marketing tools if they terminate their contract with Harbortouch
  24. PRICING 2 months free of monthly fee Then $12.50/month $9.99 Campaign fee with 1 FREE campaign per month 25% Conversion fee on all offers redeemed Initial Trial Period: All existing Hospitality merchants will receive Tabbedout (except those who opt out) free until August 31st, 2013. New merchants who enroll in the service will receive a 60 day free trial. Campaign and conversion fees will apply.
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