Understanding Leadership Styles in the Workplace

1. Understanding Leadership Styles in the Workplace Teamworks Bill Gallagher

2. 4 Leadership styles • Driver/Red: Production is everything in the workplace • Organizer/Blue: Planning is everything in the workplace • Stabilizer/Green: Peaceful environment is everything in the workplace • Promoter/Yellow: People are everything in the workplace

3. 5 Common Leadership Strengths

4. 5 Common Leadership Weaknesses

5. Recognizing the Drivers • Clothing: Practical, comfortable, seasonal. • Office: Simple, professional desk, achievements, plaques, degrees, awards. Few pictures. • Telephone: No time for small talk, may ask quickly, “What can I do for you?” seem in a hurry or on a mission, business only!

6. Recognizing the Organizer • Clothing : sharp, meticulous, conservative colors in style, ironed and creased well. • Office: Everything in place, a lot of family pictures, highly organized. • Telephone: Professional greeting always, they sound and “feel” busy, prefer not to chit-chat, and will delegate or pass on information to the right source.

7. Recognizing the Stabilizer • Clothing: Casual, relaxing for them, not flashy and plain colors. • Office: Simple, art or scenes of nature, hi-tech, very few family pictures, personal photography. • Telephone: Very pleasant, monotone in voice inflection, low volume, not wordy (generally one word answers), would prefer to text or email.

8. Recognizing the Promoter • Clothing: Colorful, flashy, current, a lot of accessories. • Office: Piles, organized chaos, family pictures, usually music. • Telephone: Sound delighted to hear from you, loud voice, cheerful sounding, very talkative, can ask personal questions and be too transparent about their personal life!

9. Getting the Most out of the Drivers • What to go to them for • Big picture and ideas • Project management • Setting and accomplishing goals • How to work with them • Give bottom line quickly • Don’t make excuses or procrastinate • Determined success by action and results

10. Getting the Most out of the Organizers • What to go to them for • Developing a detailed plan • Research, analysis and management of data • Accuracy and completing tasks with precision • Editing: They are the first to spot an error • How to work with them • Be specific with what you want and leave them alone • Be prompt with what you say you are going to do • Don’t spring sudden changes on them

11. Getting the Most out of the Stabilizers • What to go to them for • Encouraging teamwork and cooperation • Process improvement and excellent ideas • Clarity and solutions with difficult issues • How to work with them • Slow down with instructions and be clear with deadlines and expectations • Reduce conflict by approaching them in a calm way • Support them in working alone

12. Getting the Most out of the Promoter • What to go to them for • Motivating others through change • Team development • Scheduling out of office events • How to work with them • Give them deadlines and help them focus • Don’t micromanage, give them independence • Occasionally acknowledge their worth in the organization

13. What Drivers Want • Respect:Loyalty from team, sense of being in control, credit for accomplishments and a strong work ethic from others. • Energy Level: Highest of all, needs little rest, thrives on working with people they can direct.

14. What Organizers Want • Understanding : Desires hard, accurate work and integrity from others, support when down, quiet space to work alone and personal self improvement. • Energy Level: Moderate energy, overwhelmed, drained by people.

15. What Stabilizers Want • Fairness :Everyone to get along, occasional solitude, concise and clear direction and appreciation for their quiet insights. • Energy Level: Lowest of all, need a lot of rest, drained by people (especially if there is conflict).

16. What Promoters Want • Acknowledgement: Desires attention, approval, acceptanceand variety with projects. • Energy Level: Very fast paced with sudden exhaustion spells. They thrive on people/crowds.

17. How to Interact With a Leader Heart Thinkers (Emotional) Organizer Head Thinkers (Logical) Controlling Stabilizer Driver Head Thinkers (Logical) Dislike being controlled Motivator Heart Thinkers (Emotional) Presentation by Barry Whetstine / ScorpionGFX

18. Approaching Each Leader • Driver They desire to take charge, or being given something to do. Don’t repeat yourself, give them options. Be solution oriented and value their insight. • Organizer Verbal appreciation, informing them in advance if a project is going to change or be delayed, keeping your word, taking their concerns seriously. • Stabilizer Listen carefully without interruption, stay calm with presentation, give them time to process request. Try not to verbally cut them off. • Promoter Appreciate their creativity and new ideas, be patient with and learn to work with their procrastination, acknowledge their value as a team member. Put a positive spin on criticism.

19. Communication that Drivers listen to“Brevity is Everything” • Drivers have a goal in every conversation, rambling doesn’t work! • They want to know the main point upfront. • They want the answer. • They need solutions. Words that work: “I need to quickly ask, what’s more efficient, what’s your opinion or viewpoint on this, my purpose in coming to you is, when can we discuss?”

20. Communication that Organizers listen to“Timing is Everything” • Every “spur of the moment” conversation is an interruption. • Schedule a time for lengthy or critical topics. • Try to remove all distractions. • Make sure their current project is completed. Words that work: “Would you think about this, when can we discuss, I need you to think about something”

21. Communication that Stabilizers listen to“Verbal Respect is Everything” • Conversations shouldn’t frequently lead to conflict • Look for the good in them • Don’t give too much information at one time • Wait patiently for their responses Words that work: Does this make sense or what do you think? I’m looking for your objective insight, take time to process this and get back to me.

22. Communication that Promoterslisten to“Positive Feedback is Everything” • They desire your interest • Eye contact is important • Ask questions about their subject matter Words that work: I appreciate you, what matters to you matters to me, I have confidence in you, can I share something that could be helpful to you?

23. Natural Strengths Born leader Decisive and in charge Quick and active Loves to work Strengths too extreme Angry when questioned Decides for everyone Impulsive choices Works beyond what’s healthy When Strengths Become Weaknesses(When your Driving is too fast)

24. Natural Strengths Schedule oriented Functions well alone Precise with projects Very thorough with work Strengths too extreme Struggles without one Isolates; reclusive Demands accuracy Expects everyone else to be thorough When Strengths Become Weaknesses(When your Organizing is too inflexible)

25. Natural Strengths Low-keyed emotions Easy going /Adaptable Cooperative Mellow Strengths too extreme Hides Emotions Lets others decide Too Easy- “yes man” Lazy and too laid back When Strengths Become Weaknesses(When your Stabilizing is too weak)

26. Natural strengths Magnetic personality Good communicator Sense of humor Socially magnetic Strengths too extreme Depends on charm Talking=Security Not serious enough Too loud and wild When Strengths Become Weaknesses(When your Promoting is too flippant)

27. Drivers Do…….. Encourage others verbally or in writing Make time for other’s concerns Consider other’s ideas Issue a request instead of an order Drivers Don’t……. Expect everyone to do it your way Assume everyone wants your advice Expect everyone to produce like you Write others off if they are emotional Being the best Driver you can be

28. Organizers Do…. Grow thicker skin Think before you say “no” Give room for other’s imperfections Graciously allow for interruptions and delays Organizers Don’t…. Expect everyone to have lists and schedules Assume others know your needs Assume the worst Refuse to delegate Being the best Organizer you can be

29. Stabilizers Do… Say what you mean Learn to say “No” Write problems and solutions down Face conflict quicker Stabilizers Don’t…. Let resentment build Always say “I don’t care, make a choice” Procrastinate Keep running from conflict-stonewalling Being the best Stabilizer you can be

30. Promoters Do… Listen better Remember your obligations Use a calendar Acknowledge rank and hierarchy Promoters Don’t…. Expect others to protect you forever Over commit yourselves with projects Laugh everything off Dominate conversations Being the Promoter you can be

31. The Driver/Red“Let’s Lead My Way” • Desire: Have control of decisions and future successes. • Could improve if: They became more patient, didn’t expect everyone to produce as he/she does, slow down and focused on the need at hand. • As a leader he/she: Has a natural feel for being in charge, a quick sense of what will work and a sincere belief in his/her ability to achieve, but may overwhelm less aggressive people. • Reactions to stress: Tighten control, work harder, run faster, and very little compassion for those who are “incompetent”. • Recognized by: Fast moving approach, quick grab for control, self-confidence, and overpowering attitude. • Feels respected when: There is compliance, everybody is a team player, and loyalty to the organization.

32. The Organizer“Let’s Lead the Right Way” • Desire: Have it right and follow protocol. • Could improve if: He/she didn’t take life quite so seriously and didn’t expect staff to be perfectionists. • As a leader: Organizes well, is sensitive to people’s feelings, has deep creativity, wants quality performance, and has compassion for the hurting. • Reactions to stress: Withdraws, becomes moody, feels like giving up, and recounts the problems. • Recognized by: Serious, sensitive nature, well-mannered approach, self-critical comments, meticulous and well-groomed looks and full calendar. • Feels respected when: They are appreciated, listened to, and not expected to adjust the standards of their work .

33. The Stabilizer“Let’s Lead the Easy Way” • Desire: “For everyone to get along”, and keep peace. • Is valuable in work: Because he/she cooperates and has a calming, stabilizing influence; mediates between contentious people, and objectively solves problems. • Could improve if: Sets goals and becomes self-motivated, be willing to move faster than expected and become more decisive in handling problems, “nipping issues in the bud.” • Reactions to stress: Live in denial and hope issues go away on their own, stuff problems, avoid confrontation. • Recognized by: very casual and calm approach, relaxed and likeable, easy going presence. • Feels respected when: you remain calm and solution oriented with problems and don’t force them to be or act different.

34. ThePromoter“Let’s Lead the Enjoyable Way” • Desire: Enjoy work. • Is valuable in work: For promoting ideas, optimism, encouraging others, and good with P.R. • Reactions to stress: Change the scenery, minimize serious problems, and blame others for negativity. • Recognized by: Accepting of all staff members, enthusiastic, ability to mix easily, an abundance of fresh ideas and are either greatly loved by co-workers or highly irritating to the structured thinkers of the organization (so my “blue/red” nurse wife says). • Feels respected when: They feel valued, ideas are acknowledged, and they are given freedom to be creative.

35. QUESTIONS?

36. Thank You Bill GallagherTeamWorks www.teamworks-works.com bill@teamworks-works.com Phone (541) 773-4656 Cell (541) 621-5402