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Tools For Life

Tools For Life. Effective Communications. Things about Andrew. How old is he? Does he have children? What sort of car does he drive? What are his hobbies?. Perceptions - Creating Our World. Stimuli See Hear Feel. FILTERS. Beliefs Knowledge Habit Taught. Conscious /

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Tools For Life

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  1. Tools For Life

  2. EffectiveCommunications

  3. Things about Andrew How old is he? Does he have children? What sort of car does he drive? What are his hobbies?

  4. Perceptions - Creating Our World Stimuli See Hear Feel FILTERS BeliefsKnowledgeHabitTaught Conscious / unconscious mind

  5. What do we see?

  6. Communications

  7. How we communicate • The words you use represent only 7% of the total meaning that you communicate • How you use your voice accounts for 38% of the meaning • Body language delivers 55% Albert Mehrabian

  8. Seeing Hearing Feeling Smelling Tasting Perceiving the World

  9. I see what you mean Its clear to me Look …… Can you not see? Let me illustrate Its obvious This looks good…. I like the look of this Seeing

  10. Listen…. I hear what you are saying Sounds good to me We need to talk I like the sound of…. Rings a bell Hearing

  11. I’m comfortable/uncomfortable I’ve got a good feeling/bad feeling That feels about right I need to digest this/let me chew it over I’m touched Hands-on approach/hands-off Feeling

  12. Seeing I see what you mean Its clear to me Look …… Can you not see? Let me illustrate Its obvious This looks good…. I like the look of this Hearing Listen…. I hear what you are saying Sounds good to me We need to talk I like the sound of…. Rings a bell Seeing/Hearing/Feeling • Feeling • I’m comfortable/uncomfortable • I’ve got a good feeling/bad feeling • That feels about right • I need to digest this/let me chew it over • I’m touched • Hands-on approach/hands-off

  13. Understand yourself Understand your audience Communicate to them in the way they would wish Maintain flexibility First steps to effective communication

  14. ManagingOurselves

  15. Most people can only keep between 3 and 9 thoughts in their conscious minds at any one time. Picture from Mapping the Mind - Rita Carter Tilt! My brain is full

  16. (Calmness x Energy) - (Tension - Fatigue) = PR Robert Cooper & Ayman Sawaf - Executive EQ Potential Resourcefulness

  17. Body Language Voice Style Presence

  18. BodyLanguage

  19. Open Eye Contact Personal Space Matching Active Listening Positive Body Language

  20. Breathing Projection Enthusiasm Balance Variety Voice

  21. Colour Depth Clarity Undertone Body shape Fit Complements your personality Style

  22. Authority Dark Contrast Formal/structured Well accessorised Style

  23. Approachability Lighter Lower contrast Less structure Relaxed Style

  24. Anchors

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