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Wholesale Processing Performance Metrics January 2008

This summary highlights issues impacting wholesale batch processing performance in December and January to improve service availability. Learn more about key event explanations and ongoing infrastructure changes.

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Wholesale Processing Performance Metrics January 2008

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  1. Information TechnologyService Availability Metrics January 2008

  2. Performance Metrics - Summary • Wholesale batch processing issues • Wholesale batch processing performance in December continued to be impacted by events in November that caused delays in the batch schedule: • Database statistics refresh failed due to a software bug, causing a delay in the batch processing schedule and requiring several days to catch up • Failed data backup jobs on two occasions caused significant delays • Batch processing was on schedule as of December 23 • Changes in infrastructure were implemented on January 5, 2008, to improve ongoing batch performance 2

  3. 2007 Net Service Availability * * See slide 2 for explanation of events 3

  4. December 2007 Net Service Availability * * See slide 2 for explanation of events 4

  5. Retail Transaction Processing Availability Summary 5

  6. TML Availability Summary 6

  7. MarkeTrak Availability Summary 7

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