1. Quality Priorities Access: The timeliness and ease of people accessing services when they need them Listening & involving service users & carers: Embedding the philosophy of “no decision about me without me”, understanding the service user & carer perspective when designing, delivering and evaluating services. Care and care planning: Ensuring that each service user has appropriate assessment, care plans and treatment options to enable them to achieve their goals. Recording and evaluating care: Ensuring each intervention is accurately recorded in a timely manner so that there is appropriate communication across the care team to support the individuals care. Working in partnership: Ensuring service users who are ready to move along the care pathway are supported across service boundaries in a timely way or those services that are seeing the same person communicate effectively to prevent duplication or gaps in service provision. Fit and well to care: Ensuring that we have appropriately qualified and skilled people working in the service and that they are supported to keep well. Safeguarding: Ensuring that our service users, carers, visitors and staff are safe from harm