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YOU AS A MANAGER OR SUPERVISOR

YOU AS A MANAGER OR SUPERVISOR. WHAT DOES SUPERVISION MEAN TO YOU? To watch over the work of their team members, to make sure it meets with the requirements of the hospitality operation. To offer guidance for meeting day-to-day goals. To provide leadership in difficult times.

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YOU AS A MANAGER OR SUPERVISOR

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  1. YOU AS A MANAGER OR SUPERVISOR

  2. WHAT DOES SUPERVISION MEAN TO YOU? • To watch over the work of their team members, to make sure it meets with the requirements of the hospitality operation. • To offer guidance for meeting day-to-day goals. • To provide leadership in difficult times.

  3. OBJECTIVES • Understand the importance and responsibilities of Supervisors in the Hospitality Industry. • Identify the functions of management and understand how they fit into your job. • Learn how to deal with your Boss, Staff, and other Supervisors more effectively. • Understand how appearance, manners, ethics, and self-esteem affect your job performance and that of your Staff.

  4. Upper Management Governmental Agencies Suppliers IMPORTANCE OF SUPERVISION IN THE HOSPITALITY INDUSTRY Guests Middle Management Labor Unions Industry Demands Employees

  5. RESPONSIBILITIES OF A SUPERVISOR • That learning about people rather than tasks is a new responsibility for Supervisors. • That Supervisors have responsibilities to their Bosses, Staff, other Supervisors, and Guests. • That Employees at all levels depend on me to get the job done. • That I am responsible for helping my property meet its objectives.

  6. ***TIPS for new Supervisors Don’t expect to know all the answers right away. Learn from other supervisors and your own employees. Ask for their opinions and advice. Don’t let your insecurity get in the way of your doing your job. Taking on any new job is a scary experience, but remember that somebody thought you were good enough to be a Supervisor.

  7. Don’t make the same mistakes the person you’re replacing did. Be aware of his or her weakness. Don’t make a big splash first. It’s best to keep a low profile and test the water before you make major decisions and changes. Don’t be humorless. A sense of humor -- about others and yourself -- puts people at ease. Never be embarrassed to ask questions.

  8. FUNCTIONS OF MANAGEMENT Managers perform FOUR key activities or functions. The basic responsibility for these functions begins with Top Management and moves down the Management Ladder. Because you are a member of the management team at your property, you work with your Manager to carry out these functions.

  9. MANAGEMENT FUNCTIONS PLANNING You plan objectives and decide how you will reach them. ORGANIZING You carry out management’s decisions about how the work and responsibilities will be divided in your department. LEADING You stimulate and guide your employees so they can meet departmental and organizational goals. CONTROLLING You make sure that plans are properly carried out.

  10. PLANNING Planning is deciding how you will accomplish your objectives.

  11. To be involved in PLANNING function, the following helps in Planning Activities: Setting aside time for Planning Gathering all necessary information Letting employees help in Planning Making a flexible Plan Using employee, equipment, and time resources wisely Evaluating the Plan Completing the Plan on Time

  12. ORGANIZING Organizing is carrying out Management’s decision about how work and responsibilities will be divided in your department.

  13. To be involved in ORGANIZING function, the following helps in organizing activities: Considering an employee’s personal qualities when assigning job responsibilities. Training employees who need to improve their skills. Telling employees that their work affects other departments. Showing employees how they can work with other departments to get the job done. Coordinating resources effectively. Considering job applicants from all possible sources. Screening job applicants by using interviews, tests, and reference checks.

  14. LEADING Leading is directing and motivating the members of your employee team so they can meet personal, departmental, and organizing goals. Leading involves overseeing, motivating, evaluating, and disciplining employees. This is a “people-centered” management function.

  15. To be involved in LEADING function, the following helps in leading activities: Telling my staff what’s expected of them. Showing a positive attitude. Complimenting employees for their good performance. Seeking employee suggestions. Thanking and rewarding employees who perform well. Setting a good example through my behavior. Showing sincere interest in my employees’ questions and concerns. Standing up for employees when they need my support.

  16. CONTROLLING Controlling is making certain that plans are carried out properly.

  17. To be involved in CONTROLLING function, the following helps in controlling activities: Helping employees to improve when they are performing poorly. Knowing that sometimes we need to change how things are done in order to meet goals. Knowing that preventing problems and errors is easier than correcting them. Knowing that operating within my departmental budget is an important tool in control. Tackling the worst problems and blocks first will help me reach my objectives.

  18. YOU AS A MANAGER OR SUPERVISOR

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