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Cloud-Enabled Infrastructure Management (CEIM): Your Future, Starting NOW!

Cloud-Enabled Infrastructure Management (CEIM): Your Future, Starting NOW!. Prepared for ManageEngine User Conference 2011 by Michael Dortch, DortchOnIT.com October 27, 2011. Today’s Agenda. Who IS This Guy?  Infrastructure Management: The Critical Question (in Four Parts)

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Cloud-Enabled Infrastructure Management (CEIM): Your Future, Starting NOW!

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  1. Cloud-Enabled Infrastructure Management (CEIM): Your Future, Starting NOW! Prepared for ManageEngine User Conference 2011 by Michael Dortch, DortchOnIT.comOctober 27, 2011

  2. Today’s Agenda • Who IS This Guy?  • Infrastructure Management: The Critical Question (in Four Parts) • The Answer: Four Key Take-Aways • Recommendations / Questions?

  3. But First: Math! 

  4. Who IS This Guy?  • Principal Analyst & Managing Editor, DortchOnIT.com • One of the “Top 500 Analysts Using Twitter” • Empowering buyers, sellers and users of information technology (IT) since 1979. Seriously! • Blogger at BusinessAgililty.com, ebizQ.net, TheCMOSite.com. • Principal Analyst, Constellation Research • Focused on disruptive technologies such as “the mobile, social cloud.” • Senior Editor, Comparz.com • User- and expert-generated reviews, rankings & comparisons of solutions for owners of growing businesses.

  5. Infrastructure Management: The Critical Question (in Four Parts)

  6. Infrastructure Management: The Critical Question (Part 1 of 4) The Situation: Your business relies upon its technology infrastructure to do business. • It’s not just an IT infrastructure – it’s your business infrastructure!

  7. Infrastructure Management: The Critical Question (Part 2 of 4) The Complication: “The Cloud(s)” change(s) everything! • Your customers, partners, prospects, competitors and influencers are already there.

  8. Infrastructure Management: The Critical Question (Part 3 of 4) The Implication: Change requires more change. • Cloud-based resources need management, too! (Image: TheTechLabs.com)

  9. Infrastructure Management: The Critical Question (Part 4 of 4) The Question: How can we best prepare and equip our business to take maximum advantage all technology resources, wherever they may reside, today and tomorrow?

  10. The Answer: Four Key Take-Aways • The Mobile, Social Cloud is here. • Every business should care. • What you have and are doing now is not good enough. • Now is the time to reevaluate – and cloud-enable – your infrastructure management!

  11. What is Cloud-Enabled Infrastructure Management (CEIM)? • Management of cloud-based resources in concert with premise-based solutions …AND… • Management with cloud-based tools in concert with premise-based management tools!

  12. Key Take-Away #1: The Mobile, Social Cloud is Here. • Mobile: • AMI-Partners: 3.5 million SMBs using smart phones; to rise 40% within 12 months. • AMI-Partners: 700,000 SMBs using tablets; to rise 85% within 12 months. • Fonality: SMB tablet use to rise 77% within 18 months, from 43% to 76%. • Who to follow: @MaribelLopez, @The_EMF_dot_org

  13. Key Take-Away #1: The Mobile, Social Cloud is Here. • Social: • Nielsen: 80% of active Internet users visit social networks and blogs and spend a quarter of total online time on them. • Pew Internet Surveys: half of all adults use social networking. • Numerous: Enterprise social networking market soon to reach $2 billion. • Who to follow: @pgreenbe, @brentleary

  14. Key Take-Away #1: The Mobile, Social Cloud is Here. • Cloud: • AMI-Partners: 570,000 US SMBs already using SaaS CRM; market to triple by 2015. • AMI-Partners: U.S. SMB CRM users 1/3 more likely to engage with social media than non-users. • Microsoft/Edge Strategies: 29% of worldwide SMBs use paid cloud services; to reach 39% within 3 years. • Who to follow: lots – contact me! 

  15. Key Take-Away #2: Every Business Should Care • Remember “The Complication:” Your customers, partners, prospects, competitors and influencers are already there. • What are they saying about you? • How can/should you respond? • What can you learn? • How can you use what you learn?

  16. Key Take-Away #3: • What you have and are doing now is not good enough. • Can you answer all of the questions from Key Take-Away #2? • Can you manage cloud-based resources in concert with your premise-based solutions? • Can you use cloud-based management resources in concert with your premise-based management tools? • If not now, when?

  17. Key Take-Away #4: • Now is the time to reevaluate – and cloud-enable – your infrastructure management! • People – got the skills you need? • Processes – are they cloud-ready? • Tools – are they cloud-enabled? • Providers(of solutions, advice and influence) – do they “get” the cloud and your business?

  18. What You Need • Every management solution in your “CROP” must do these things. • Collect all relevant data about all technologies and users. • Refine that data into actionable information. • Optimize that information based on business-specific goals and processes. • Promulgate that information to all who need it, in forms they can understand and use. • …and everyprocess must support all of the above!

  19. Recommendations: How to Begin • Learn – assess what your business needs, wants, has and knows, and what’s worth considering. Decide if your company’s a: • Digger; • Planter; • Grower; or • Harvester.

  20. Recommendations: How to Continue to Begin • Validate – verify what you learn. • Decide – select and try some well-considered candidate solutions and processes. • Share – use social networks and online knowledge exchanges throughout the process.

  21. Recommendations: Where to Learn, Validate and Share • AmEx’s OPEN.com • BusinessAgility.com • Comparz.com • Focus.com • LinkedInGroups • Quora.com • …and WITH YOUR PEERS RIGHT HERE! 

  22. Recommendations: What’s Next? • Becoming a Social Enterprise • Who to follow: @ConstellationRG • Online Experience Optimization (OEO) • http://dortchon.it/OEO101 • Business Knowledge Optimization (BKO) • http://dortchon.it/BKO101

  23. The Bottom Line • The Mobile, Social Cloud is here and growing. • Your business must be a part of it to succeed. • Cloud-Enabled Infrastructure Management is essential to your ability to leverage the Mobile, Social Cloud. • NOW is the time to begin to evaluate and improve the cloud-enablement of your people, processes, tools and partners!

  24. Any Questions?

  25. For More Information: Michael Dortch, DortchOnIT.com E-mail: medortch@dortchonit.com Twitter: @DortchOnIT LinkedIn, Facebook, Focus, Quora… Cell: +415/310-6480 • Your first ½-hour phone/e-mail consultation’sfree!

  26. And Finally…

  27. A final note… This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-nd/3.0/ or send a letter to Creative Commons, 444 Castro Street, Suite 900, Mountain View, California, 94041, USA.

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