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‘7/7’ – selected learning points

NEPIC Business Security Event. ‘7/7’ – selected learning points. Roger Kember LINK Associates International 07545 388269. ‘7/7’ – selected learning points. Improving Crisis Management Reviewing your plans Incorporating into exercises Selling to the Board.

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‘7/7’ – selected learning points

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  1. NEPIC Business Security Event ‘7/7’ – selected learning points Roger Kember LINK Associates International 07545 388269

  2. ‘7/7’ – selected learning points • Improving Crisis Management • Reviewing your plans • Incorporating into exercises • Selling to the Board

  3. ‘7/7’ – selected learning points H & S warning ( PD 25111:Guidance on Human Aspects of Business Continuity )

  4. ‘7/7’ – selected learning points - an insider’s view

  5. learning point 1 confusion & unstructured communications are at a maximum at the start of a major incident

  6. the 5 incidents of ‘7/7’

  7. learning point 2 dealing with incidents occurring at the same timeorplace

  8. M.P.S. - 9am Thursday 7 July 2005 • Central Command Complex • ‘Major Incident’ declared • call cascade (inc. COBR) • GOLD GROUP called • MPS in Major Incident mode

  9. learning point 3 in a crisis the organisation needs to go into crisis response mode

  10. CT Crisis Management in the U.K Cabinet Office Briefing Room Strategic Co-ordinating Group Gold -Silver-Bronze incident

  11. CABINET OFFICE BRIEFING ROOM (COBR) membership Chair (P.M, Home Sec. or H.O senior civil servant) Home Office, F&CO, MoD, Special Forces, HMT, Government Information Co-ordination Service(GICS), Secret Intelligence Service, Security Service & ACPO(Terrorism & Allied Matters) Devolved Administrations, Territorial Departments (e.g. DH, DEFRA, DfT ) Minister for London ALWAYS USUALLY LONDON

  12. COBR – Black September 1970

  13. Iranian Embassy Siege

  14. “The New Reality”

  15. COBR ‘Concept of Operations’ from hostage negotiations to ‘cascade failures’

  16. learning point 4 move at the speed of the crisis- not the speed of the organisation

  17. COBR cabinetoffice.gov.uk/ukresilience Conference Room

  18. learning point 5 when the game changes - change your game

  19. COBR training • an enlarged training programme for staff • national exercise programme for Silvers, Golds, civil servants & Ministers

  20. learning point 6 training & exercising improve performance

  21. ‘9/11’ Commission “ A failure of imagination”

  22. Tokyo - 20.March 1995 • 13 dead • 50 severely injured • 1000s vision impairment

  23. Ex. OSIRIS II – 7.September 2003

  24. learning point 7 predictable - but not predicted

  25. learning point 8 prepare and be prepared

  26. 2 weeks before ‘7/7’ ‘Hanover Weekend’ seminar • Put the SIO (Senior Investigating Officer) in the ‘virtual hot seat’ • Psychologically prepared • Some mental pre-planning

  27. learning point 9 putting someone in the virtual hot seat increases their motivation to invest

  28. New Reality – new thinking

  29. CT presumption 1 an incident that could be terrorist related WILL be treated as terrorist related until the contrary is proved

  30. CT presumption 2 a terrorist incident will treated as the first of a SERIES of such incidents until the contrary is proved

  31. COBR – 11am, 7.July 2005 Three unanswered questions

  32. COBR – 11am, 7.July 2005 Three unanswered questions: 1) Who was behind this attack?

  33. COBR – 11am, 7.July 2005 Three unanswered questions: • Who was behind this attack? • When would the next attack be?

  34. COBR – 11am, 7.July 2005 Three unanswered questions: • Who was behind this attack? • When would the next attack be? • Where would the next attack be?

  35. COBR – 11am, 7.July 2005 there were no answers

  36. learning point everyone must learn to deal with uncertainty

  37. learning point 10 everyone must learn to deal with uncertainty - and still carry on

  38. COBR – 11am, 7.July 2005 the press release

  39. learning point • take all reasonable steps to find out • put H & S first • undertake a R.A and document it

  40. learning point 11 • take all reasonable steps to find out • put H & S first • undertake a R.A and document it • apply ‘CT presumption 3’

  41. CT presumption 3 the UK Government will not do the terrorists job for them

  42. 7.July 2005 the 1st press conference

  43. 7.July 2005- press conference

  44. learning point 12 • seen to be in control • reassure all stakeholders • no info. = no questions

  45. 7.July 2005

  46. Learning point • authoritative • conference in full • live • loops v live • speculation

  47. learning point 13 time delay on live operations

  48. 7.July 2005

  49. learning point 15 CCTV is a vital tool in Counter Terrorism

  50. Thursday 21st July 2005

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