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VOIP SOLUTION PowerPoint Presentation
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VOIP SOLUTION

VOIP SOLUTION

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VOIP SOLUTION

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  1. VOIP SOLUTION Contact Center Solution For more details, visit www.voip-solution.net or email : sales@voip-solution.net

  2. How BSG Contact Center Solution Works ? Network Diagram • Inbound Dialing • Outbound Dialing Auto and Manual • Recording • Ivr with the Inbound and Outbound • Stores recording files for future playback and search For more details, visit www.voip-solution.net or email : sales@voip-solution.net

  3. Call Center Stock Trading Financial Institution Air Traffic Control Order Taking Conference Calls Client Meetings Police Control Room Inter Office Calls Emergency Service BSG Contact center Solution For more details, visit www.voip-solution.net or email : sales@voip-solution.net

  4. Why BSG Contact Center Solution? • Record keeping • Quality analysis • Reference • Legal compliance • Monitoring • Dispute resolution • Productivity analysis • Customer satisfaction For more details, visit www.voip-solution.net or email : sales@voip-solution.net

  5. ecord R eview R ate R etrain R 4R Advantage ofBSG Contact Center Solution For more details, visit www.voip-solution.net or email : sales@voip-solution.net

  6. Search, Record, Playback ofBSG Contact Center Solution • Any parameter (Line, Caller, Date, Time) • Play on the windows player • Bookmark your calls • CDR created • Export of CDR • Download the files • View screen recording For more details, visit www.voip-solution.net or email : sales@voip-solution.net

  7. Quality Analysis Of BSG Contact Center Solution Application • Dashboard on extension status • Rating of the calls • Analysis of the calls • User hierarchy • Add comments and notes For more details, visit www.voip-solution.net or email : sales@voip-solution.net

  8. Security of BSG Contact center Solution • Plays only on the windows player • Password protected for login • Define roles • Access control rights • Deletion protection (with full security) For more details, visit www.voip-solution.net or email : sales@voip-solution.net

  9. Key Benefits of BSG Contact Center Solution • Scalable (sold in 1’s and 2’s) • Suitable for small to large call center • Software based • Web based • Multiple payment options • Integration with EP PBX System For more details, visit www.voip-solution.net or email : sales@balajigroup.com

  10. Key Benefits of BSG Contact Center Solution • An agent to call clients in succession from a database through a web-client • Suitable for small to large call center • To set a campaign to auto-dial and send live calls to available agents • Open a custom web page with user data from the call, per campaign • Outodial campaigns to start with a simple IVR then direct to agent • Broadcast dial to customers with a pre-recorded message For more details, visit www.voip-solution.net or email : sales@balajigroup.com

  11. Key Benefits of BSG Contact Center Solution • Cal Transfer • Call Recording • Call Conference • Voice Mail and Voice Mail on email • ACD System • Real Time monitoring For more details, visit www.voip-solution.net or email : sales@balajigroup.com

  12. Key Benefits of BSG Contact Center Solution • Customer Verification and Help Desk • Codec Support: G711,Gsm, Libc, Skinny, G729 codec on license basis provided by customer. For more details, visit www.voip-solution.net or email : sales@balajigroup.com

  13. Product Specifications • Product Type: Software • Supported VOIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP,SS7 • Supported CODEC: G711, G729A and G723.1 Hard Drive Sizing • Count 1.6 Kbytes/Second of recorded audio • (GSM format is our default storage format). • MP3 and wav format also present. • For example, 10GBs storage approximately • 2,000 hours of audio System Hardware Configuration • Dual processor/Dual core CPU, 2.6 GHz • 0-100 concurrent conversations: dual core CPU • 100-200 concurrent conversations: quad core CPU • 2 GB RAM • Two fast Hard Drive (SCSI 10k RPM): One for the PC, one for the recordings • Network Card • Sound card (Internal or External) • PRI Card/ Voip Minutes Supported EP PBXs/ IPPBX (Tested list) System Software Configuration • Cent OS-5.2/5.4 • Mysql • Asterisk • PHP BSG Contact Center Solution Specifications For more details, visit www.voip-solution.net or email : sales@voip-solution.net