Customer Service Training For Restaurants

1. Customer Service Training For Restaurants By: Little Fish Business Solutions Littlefishsolutions.org

2. Restaurant Operations:the secret ingredient to success

3. Let’s Talk About Success Do you want to sustain? Incoming Cash + Good Profit Margins + Consistent Customers = A Self-Sustaining Restaurant Or Succeed? Increasing cash + Good Profit Margins + Increasing Customers = A Successful Restaurant Failure: Cash decrease, bad profit margin, or decrease in customers. Just one of these problems will result in a restaurant failing if it isn’t fixed.

4. “I’m the Employee…why do I care about the restaurant’s success?” • The success of the business is your success. • An owner cannot succeed without amazing employees. • Better tips, a steady job, and better work environment. • A future for the local economy • You make a difference in the life of every person you meet: why not make that a positive difference? • You were hired to make this restaurant succeed. Going above and beyond: is your job!

5. customer service & success

6. Customer Service Requires

7. keys to be the best • Greet customers the moment they walk in the door: Even when you’re busy. • Communicate with them: If there’s going to be a wait, let them know. • Always check to see if they need anything before you leave their table. • Keep drinks refilled. • Ask how the food is. • Always wash your hands after clearing plates/dirty dishes. • Chat with customers: get to know them. Ask questions. • Tell customers about deals, promotions, and events. • Joke with customers: make them laug

8. Improv exercise I. Pair up with groups of 3. You have 5 minutes to act out your roles. One person will be the customer, one person will be the cook, and the other will be the server. Customer: You’re a decent human being that just wants a sandwich and a clean place to eat. Server and Cook: You two don’t get along and don’t care about the customer. Try to perform services poorly, try to demonstrate terrible customer service. Reflect: • What are all the things that went wrong? • What problems could have been avoided? How? • How did the cook’s poor quality make a difference/contribute to service? • What needs to change? • What can you apply to “real-life” in the restaurant?

9. Improv exercise II. Pair up with groups of 4. You have 5-8 minutes to act out your roles. One person will be the customer, one person will be the cook, and the other will be the server. Customer 1: You’re kind of a jerk, but if people can demonstrate good service, you tip well and give good reviews. Customer II: You’re impatient and constantly calling for more service. You’ve got a lot of demands. Server and Cook: You two don’t like each-other, but you do get along when it comes to working on a team and doing your jobs. Try to implement the best customer service possible and help each-other solve problems. Reflect: • How does this improv turn out, compared to the prior exercise? • You had a lot more challenges this time. What were the things that made a difference solving problems? • What needs to change? • What could be better? • What applies most to “real-life” in the restaurant?

10. Teamwork: Go Out There & Win! For More Information: Little Fish Business Solutions Website littlefishsolutions.org/blog