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Chapter 10: Functions of Communication

Chapter 10: Functions of Communication. Communication Functions Control member behavior. Foster motivation for what is to be done. Provide a release for emotional expression. Provide information needed to make decisions. The Communication Process Model. Interpersonal Communication.

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Chapter 10: Functions of Communication

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  1. Chapter 10: Functions of Communication • Communication Functions • Control member behavior. • Foster motivation for what is to be done. • Provide a release for emotional expression. • Provide information needed to make decisions.

  2. The Communication Process Model

  3. Interpersonal Communication • Oral Communication • Advantages: Speed and feedback. • Disadvantage: Distortion of the message. • Written Communication • Advantages: Tangible and verifiable. • Disadvantages: Time consuming and lacks feedback. • Nonverbal Communication • Advantages: Supports other communications and provides observable expression of emotions and feelings. • Disadvantage: Misperception of body language or gestures can influence receiver’s interpretation of message.

  4. Grapevine • Grapevine Characteristics • Not controlled by management. • Perceived by most employees as being more believable and reliable than formal communications. • Largely used to serve the self-interests of those who use it. • Results from: • Desire for information about important situations • Ambiguous conditions • Conditions that cause anxiety

  5. Suggestions for Reducing the Negative Consequences of Rumors

  6. Computer-Aided Communication • E-mail • Advantages: quickly written, sent, and stored; low cost for distribution. • Disadvantages: information overload, lack of emotional content, cold and impersonal. • Intranet • A private organization-wide information network. • Extranet • An information network connecting employees with external suppliers, customers, and strategic partners. • Videoconferencing • An extension of an intranet or extranet that permits face-to-face virtual meetings via video links.

  7. Emoticons: Showing Emotion in E-Mail

  8. Hand Gestures Mean Different Things in Different Countries

  9. Hand Gestures Mean Different Things in Different Countries (cont’d)

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