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Outcome Assessment Tools for the Library of the Future

Outcome Assessment Tools for the Library of the Future. Martha Kyrillidou Director, ARL Statistics and Measurement Association of Research Libraries. ACRL Conference 2005 April 7, 2005 Minneapolis, MN. The Association of Research Libraries.

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Outcome Assessment Tools for the Library of the Future

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  1. Outcome Assessment Tools for the Library of the Future Martha Kyrillidou Director, ARL Statistics and Measurement Association of Research Libraries ACRL Conference 2005 April 7, 2005 Minneapolis, MN www.arl.org

  2. The Association of Research Libraries • Mission: influences the changing environment of scholarly communication and the public policies that affect research libraries and the communities they serve. • Members: 123 major research libraries in North America. • Ratios: 4% of the higher education institutions providing 40% of the information resources. • Users: 3 million students and faculty served. • Expenditures: $3 billion annually of which 25% is invested in access to electronic resources. www.arl.org

  3. ARL Roles www.arl.org

  4. ARL Statistics and Measurement …To describe and measure the performance of research libraries and their contribution to teaching, research, scholarship and community service … www.arl.org

  5. ARL Statistics and Measurement …To describe and measure the performance of research libraries and their contribution to teaching, research, scholarship and community service … www.arl.org

  6. Web Presence www.arl.org

  7. The Challenge of Assessment in Academic Libraries • Traditional statistics emphasize inputs, expenditures, acquisitions, holdings, etc. • National Rankings are often misleading • No demonstrable relationship between expenditures and service quality • The lack of metrics describing outcomes: success from the user’s point of view www.arl.org

  8. Assessment “The difficulty lies in trying to find a single model or set of simple indicators that can be used by different institutions, and that will compare something across large groups that is by definition only locally applicable—i.e., how well a library meets the needs of its institution. Librarians have either made do with oversimplified national data or have undertaken customized local evaluations of effectiveness, but there has not been devised an effective way to link the two.” Sarah Pritchard, Library Trends, 1996 www.arl.org

  9. Needs that Create Opportunity • Increasing demand for libraries to demonstrate outcomes/impacts in areas important to the institution. • Increasing pressure to maximize use of resources – benchmark best practices to save or reallocate resources. www.arl.org

  10. New Measures Initiatives • Collaboration among member leaders with strong interest in this area • Specific projects developed with different models for exploration • Intent to make resulting tools and methodologies available to full membership and wider community www.arl.org

  11. A vision www.arl.org

  12. StatsQUAL™ www.arl.org

  13. New Measures • LibQUAL+™ • E-metrics • MINES for Libraries™ • DigiQUAL™ • SAILS • Learning Outcomes Working Group • Task Force on New Ways of Measuring Collections www.arl.org

  14. Measuring Collections In an environment with increasing emphasis on digital resources, what are the metrics that are appropriate for describing and characterizing collections, and what collection trends are particularly important to identify and track over time? www.arl.org

  15. … a revolution in making Il est plus nécessaire d'étudier les hommes que les livres —FRANÇOIS DE LA ROCHEFOUCAULD (1613–1680) www.arl.org

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