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IT Services

IT Services. Operational Challenges. Infrastructure Network switches IP Telephony Disaster Recovery Bandwidth upgrade Wireless at Residence/Library/Auditorium Pharos coverage Student email Area access management (All Campuses) Access points Boom gates CCTV coverage.

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IT Services

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  1. IT Services

  2. Operational Challenges • Infrastructure • Network switches • IP Telephony • Disaster Recovery • Bandwidth upgrade • Wireless at Residence/Library/Auditorium • Pharos coverage • Student email • Area access management (All Campuses) • Access points • Boom gates • CCTV coverage

  3. VUT CCTV control room

  4. Support Challenges End-user Support • Integrated helpdesk • Call Centre • Student cards integration • SMS self service • Applications • Abacus, Exec enabler and Techsys • Business Intelligence • E-learning and online Assessment

  5. Bridge the digital gap • 2007/8 • Connectivity & DR • Pharos & SMS • Area access management • Business Intelligence • Online Assessment • Windows Vista & Office 2007 • 2009/10 • IP Telephony & Wireless • BCP • Community projects (2010) • Integrated support framework • IT IQ & Knowledge Management • Branding VUT

  6. Single Infrastructure for Intranet, Internet, and Extranet Portals Where to start

  7. IT Services • Vision • To create a connected campus and collaborative society. (to support teaching, learning, administration, entrepreneur and research) • Mission • To create a virtual campus. • To automate support & reduce duplication. • To create information awareness culture. • To manage university resources effectively. • Objectives • To continuously improve service delivery. • Promote knowledge management through information culture. • Provide seamless connectivity throughout campuses. • The use of new technologies to improve collaboration and automation of various processes. • Provide secure, reliable information friendly environment.

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