Objective 2.01

1. Objective 2.01 Differentiate between positive and negative interpersonal skills in a variety of workplace settings. Essential Question: What stereotypes will keep me from embracing diversity in the workplace?

2. VOCABULARY TEST #2 Kinesthetic: Relates to interaction with people and objects in real space.Layoff: An involuntary separation of the employee from the employer for a temporary or indefinite period, through no fault of the employee.Learning Styles: The ways people think and learn.Leisure: Time free from every-day job responsibilities during which a person can pursue personal interests and hobbies.Life Roles: The various parts of one’s life, such as citizen, parent, spouse, worker, etc.Life Stages: Changes that occur as we move through life experiences.Lifestyle: The way a person lives his or her life, including geographic location, type of home, method of transportation, and social situations.Linguistic: Pertaining to the use of language.Logical: Use of reliable inference and reasoning.Marriage: The legal unions of a man and woman as husband and wife.Naturalist: Interested in natural environments.Occupational Changes: Changes in job status.Parenthood: The state or relationship of being a parent.Pink Slip: Notice of termination.Reduction in force: The employment of fewer people

3. Types of Communication • Verbal • Listening • Speaking • Reading • Writing • Non-verbal • Gestures • Posture • Facial expressions

4. 5 components of effective communication • Sender/encoder • Message • Channel • Voice • Written text • Visual images • Receiver/decoder • Feedback

5. Practices that promote and impede (delay) listening and understanding • Hearing vs. listening • Effective listening skills • Concentration • Avoiding distracters • Avoiding interruption • Asking for clarifying details • Giving feedback • Barriers to listening • Interruption • Prediction of message • Blocking message due to personal views • Inability to hear • Distracting mannerisms • Non-understanding • Wandering thoughts

6. Difference between constructive and destructive feedback • Characteristics of feedback a. Constructive • Private • Addresses behavior • Specific • Prompt • Positive • Suggests actions to solve the problem

7. Difference between constructive and destructive feedback b. Destructive • Public • Addresses personal characteristics • General • Delayed • Negative • No solutions offered

8. The importance of feedback/constructive criticism • a. Prevents costly mistakes/accidents • b. Provides opportunity for improving work performance

9. Routes of feedback/constructive criticism • Oral/verbal • Written performance evaluations • Visual

10. Steps to provide constructive feedback • Tact • Sandwich technique • Compliment (bread) • Criticism (filling) • Compliment (bread)

11. Difference between positive and negative response to feedback • Positive • Make sure that you understand the feedback. • Identify the solution(s). • Take action. • Negative • Defensiveness • Denial • Emotional display

12. Differentiate between positive and negative reaction to conflict • Potential conflicts – a clash between hostile or opposing elements, ideas or forces • Reactions in a conflict • a. Negative • b. Positive • Communication in conflict situations/”I” statements a. I feel _______________________ • When you __________________ c. Because _____________________ d. And I want ___________________

13. Conflict resolution model– a problem-solving strategy for settling disputes a. Define the problem. b. Suggest possible solution(s). c. Evaluate the possible solution(s). d. Compromise. e. Seek mediation / arbitration if the conflict cannot be resolved – to act as an intermediary; to work with opposing sides in order to resolve a conflict. Turning a conflict over to a third party when those involved cannot agree on a solution.

14. Summarize techniques to positively manage anger • Self awareness – knowing how you deal with situations • Understand others – 2 sides to the story a. Empathy - understanding b. Tact – skill • Management strategies

15. Difference b/t effective & ineffective handling of complaints 1. Ineffective handling • Effective handling • Ask for an informal meeting. b. File a complaint properly; complaint letter. c. Turn to outside agencies. • 1.) Wages and hours – Employment Standards Administration • 2.) Equal Pay – US Equal Employment Opportunity Commission (EEOC) • 3.) Discrimination - US Equal Employment Opportunity Commission (EEOC) • 4.) Safety – Occupational Safety and Health Administration (OSHA)

16. Difference b/t appropriate and inappropriate treatment of co-workers. • Etiquette– having good manners in dealing with people • Privacy practices • Gossip • Professionalism– handling problems and criticism gracefully and maturely • Avoiding comparisons • a. Workload • b. Salary • c. Treatment of co-workers • 1.) Parking spaces • 2.) Vacation periods/schedules • 3.) Work schedule • 4.) Bonuses

17. Steps for effectively handling a problem • Ethics – the principles of conduct that govern a group or society- most ethics problems in the workplace involve dishonesty • Identify and analyze the problem. • Collect and analyze data. • Consider possible solutions. • Choose the best option. • Implement the plan. • Observe, evaluate and adjust the plan as needed.

18. 2.01 (4) Ethical/Unethical Treatment • Finish Worksheet

19. Your Diversity Quotient Find things that are common to all people and identify differences that will help to understand and appreciate the cultural diversity of the people around you. Create a PPT presentation.  • Describe 5 situations in which employees demonstrate ethical behavior on the worksite, and then describe 5 situations in which employees demonstrate unethical behavior on the worksite. • Include pictures and graphics relevant to your information.

20. Respect/discrimination against a diverse workforce • 1. Analyze diversity trends in the US. • a. Language • b. Disability • c. Religion • d. Gender • e. Age

21. Benefits of diversity • Higher morale • Increased productivity • Quality workers attracted to the company • Decision making improves • Better understanding of diverse customers • Creation of goodwill and positive ties with government agencies • Fewer Lawsuits • Increased Productivity

22. Employee actions that encourage respect for workplace diversity • Show flexibility. • Examine your assumptions, prejudices and stereotypes – an oversimplified and distorted belief about a person or group • Explore different cultures. • Show patience in communicating and understanding. • Admit unfamiliarity of diverse customs along with a willingness to learn more about them. • Show respect for ideas different from your own. • Avoid stereotypical jokes/humor. • See the humanity in every person.

23. Summarize actions that demonstrate discrimination Basis of discrimination • 1.) Sex • 2.) Race • 3.) Color • 4.) National Origin • 5.) Language • 6.) Religion • 7.) Disabilities • 8.) Age • 9.) Sexual orientation • 10.) Appearance • 11.)Actions

24. Laws that protect employees from discrimination • Fair Labor Standards Act b. Equal Pay Act c. 1964 Civil Rights Act – gave the government a strong legal tool to prevent job discrimination; paved the way for equal employment opportunity d. Age Discrimination in Employment Act of 1967 e. Immigration Reform and Control Act of 1986 f. Americans with Disabilities Act g. 1991 Civil Rights Act h. Sexual Harassment-any unwelcome behavior of a sexual nature

25. Outside Agencies. 1.) Wages and hours – Employment Standards Administration 2.) Equal Pay – US Equal Employment Opportunity Commission (EEOC) 3.) Discrimination - US Equal Employment Opportunity Commission (EEOC) 4.) Safety – Occupational Safety and Health Administration (OSHA)

26. Difference between actions that facilitate and impede (delay) effective teamworkTeam – a group of people who work together to set goals, make decisions, solve problems, and put ideas into action -delegate 1. Actions that facilitate teamwork • a. Listen and communicate effectively. • b. Follow up with responsibilities/assignments. • c. Resolve conflicts. • d. Motivate/inspire others. • e. Support team goals. • f. Show initiative- doing what needs to be done and doing it • g. Accept assigned role(s). • h. Share views, ideas and opinions in a positive manner. • I. Be a problem solver, not a problem maker. • j. Be open-minded and tolerant. • k. Demonstrate trust. • l. Stay focused.

27. Effective and ineffective leadership styles and strategies. • Authoritative (reliable, trustworthy, dependable • Autocratic (overbearing) • Participatory • Democratic (self-ruled, self governed) • Laissez Faire (lax, non-judgmental)

28. 2.01(5) Evaluating Leaders worksheet. • 2.01 (2) Evaluate teamwork Article Worksheet. • On my website, select Career Management classlinks. • Select Jon Gordon(third choice from top) • Select one of his past blogs and • Complete the Worksheet 2.01(2) • Review for test 2.01