1 / 15

Motivational Interviewing

Motivational Interviewing. Weekly Nugget #3 October 13, 2011 Tips for Rapport Building Amanda Kilgore - MI Coordinator. Rapport. Building rapport simply puts you on the same level as your client You can build rapport in many ways: Mirroring their actions ( nonverbals ) W ords

wind
Télécharger la présentation

Motivational Interviewing

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Motivational Interviewing Weekly Nugget #3 October 13, 2011 Tips for Rapport Building Amanda Kilgore - MI Coordinator

  2. Rapport • Building rapport simply puts you on the same level as your client • You can build rapport in many ways: • Mirroring their actions (nonverbals) • Words • Talking LIKE them very stylistic (i.e. tone, rate of speech, etc. )

  3. How can I build rapport in a short amount of time!?!?

  4. Speak their language: Sensory preference • Sensory Preference • Visual/auditory/kinesthetic (VAK) • VAK determines how information is processed • Most individuals learn either visually (see), aurally (hear) or kinesthetically (feel) • Pay attention to certain words that people in each VAK category use • Builds Rapport

  5. Visual • Learn best when info is in front of them • E.g. charts, videos, pictures, demonstrations • How do things look? • Words often used by visuals people: • Analyze • Focus • Idea • Imagine • Inspect • Look • Obvious • Perception • Picture • See • Show • Sketchy • Spot • View • Watch

  6. Auditory • Learn best by listening • E.g. listening to speakers • How do things sound? • Words often used by auditory people: • Announce • Discuss • Gossip • Hear • Listen • Mention • Remark • Rumor • Picture • Sound • Speak • Talk • Tell • Utter • Voice

  7. kinesthetic • Learn best with hands-on experience • E.g. learn to type on keyboard by using physically using keyboard and learning from mistakes • How to things feel? • Words often used by kinesthetic people: • Active • Affected • Bearable • Emotional • Feel • Foundation • Grasp • Intuition • Pressure • Rush • Sensitive • Stress • Tension • Tied • Unsettled

  8. How do these words relate to rapport?!? • When you are with your client and you hear them use particular words like “support, tension, tied...”, you respond to them with other words from the kinesthetic category • Makes client feel that similarities are present between you and her/him  establishes rapport due to points of relation

  9. Communication techniques • 3 important elements in face to face communication • 1. Words (7%) • 2. Tone of voice (38%) • 3. Body language (55%) • Albert Mehrabian 1971 • Body language 55% of the communication • Fastest way to build rapport

  10. Body language • Notice if client mirrors you • Mirroring  move/gesture in same way • Mirroring is an individual’s way of expressing similarities • Similarities create a common ground • Much like team spirit… • Think of a sporting event where everyone around you is rooting for the same team  sense of connectedness

  11. Mirroring • Similarities build points of connectedness • Humans look for points of relation and resemblance when communicating (“we share this in common….” • Subconscious behavior • You mirror without having to think about it…much like moving hair out of your face • Creates empathy

  12. Mirroring • Examples of mirroring: • Mirror hand gestures • Leaning forward/away • Head/arm movements • BE SUBTLE • Could destroy rapport if obvious • Delay about 2-4 seconds before you mirror • Do NOT copy every move  could be annoying/appear fake and could reduce your credibility

  13. Other important rapport tips • Use same volume  will ease the client • Quiet, soft-spoken person  do not be a loud speaker • Use same pace  will ease the client • Slow talker  do not increase pace and talk 90 mph • Make eye contact • One tactic could be noticing eye color (just do not STARE!!) • Firm handshake

  14. Quick reminders • Make client feel comfortable • Try to establish trust • Be personable • If you get nervous when speaking with client and you stutter or lose train of thought just collect yourself and continue…if you appear to be uncomfortable there is a good chance that they will become uncomfortable • Get on their level • Try to identify with them (find points of relation) • Similarities can also help YOU construct the conversation

  15. Quick reminders • Use their language • Important for the client to UNDERSTAND and COMPREHEND what you are saying (e.g. try to use simple terminology) • Adjust conversation by noticing cues • If something is making your client uncomfortable (e.g. you notice them avoiding eye contact, sighing or even crossing arms) do not be persistent with your tactics  be dynamic and willing to change! • MI is patient centered  adjust to them

More Related