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Building a Knowledgebase With Web Part Connections

Building a Knowledgebase With Web Part Connections. Erin Glenn. About Me. What is a Knowledgebase.

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Building a Knowledgebase With Web Part Connections

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  1. Building a Knowledgebase With Web Part Connections Erin Glenn

  2. About Me

  3. What is a Knowledgebase Human-readable knowledge bases are designed to allow people to retrieve and use the knowledge they contain. They are commonly used to complement a help desk or for sharing information among employees within an organization. They might store troubleshooting information, articles, white papers, user manuals, knowledge tags, or answers to frequently asked questions. Typically, a search engine is used to locate information in the system, or users may browse through a classification scheme. Source: Wikipedia

  4. Common Components of a Knowledgebase • End-User How-To’s • Resource Links • Resource Documents (Vendor User Guides) • Troubleshooting Steps & Fixes • Installation Guidelines

  5. Wikis • What do you like about wikis? • What frustrates you?

  6. Wikis Let’s take a look at a simple example…

  7. Think About Your Audience • Who will contribute? • What is their skill level? • Attention to detail? • Who will consume? • How will they navigate? • How will they search?

  8. Scenario – Background/Business Case • Knowledgebase for IT Support of Applications • IT Department Members Contributing and Consuming • Need Approvals (all changes and new items) • Need to Print Some Items • Need to Track Versions

  9. Scenario – Implementation Using Lists: • Applications • Documentation • Links • Knowledgebase “Articles” Using Web Part Connections: • Filter all Documentation, Links and Articles by Application

  10. Scenario – Solution

  11. So……… Where Do I Start?

  12. Field Mappings *Lookup fields

  13. Let’s Built It! • Create the Lists: • Applications • Application Links • Application Documents • Knowledgebase • Add Web Parts to Page & Connect!

  14. Questions?

  15. Want to know more? • Need to catch me? • erin.glenn@verizon.net • Following me on Twitter? • @erinbglenn • Reading my blog? • www.erinbglenn.com • Let’s connect… • www.linkedin.com/in/ebglenn

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