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Serve Well! Recovery Coaches in Emergency Departments

This presentation introduces CCAR's Recovery Coaching in an Emergency Department program, discussing the roles of recovery coaches and the importance of staying in your lane when serving in emergency departments.

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Serve Well! Recovery Coaches in Emergency Departments

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  1. It’s not just important that you serve, it’s equally important, how you serve. Serve Well! Recovery Coaches in Emergency Departments Introduction to CCAR’s Recovery Coaching in an Emergency Department 3c Recovery Support Training Institute

  2. Hillena Beyene, CPRS, RPS Tyrell D. Moyd, RPS, RCP 3c Recovery Support Training Institute

  3. Discuss Recovery Coaches growing presence in Emergency Departments Today, we will: • Review a few roles of Recovery Coaches in Emergency Departments • Explore staying in your lane when serving in Emergency Departments CCAR’s ED Introduction 3c Recovery Support Training Institute

  4. 2 year Data (3-1-17 to 2-28-19) 3,615 Individuals Seen at 13 ED’s Overdose (?) No= 4,220 (93%) Yes= 297 (7%) 4,517 calls to 13 ED’s for 3,615 individuals Alcohol & Alcohol OS= 65% Heroin OS= 23% OS = Other Substances CCAR’s ED Introduction *CCAR data used with permission Gender Male= 2,493 (70%) Female= 1,122 (30%) 3c Recovery Support Training Institute

  5. 2 year Data (3-1-17 to 2-28-19) Hospitals (13) • Manchester - 435 • Windham- 521 • L&M (New London) - 614 • Backus (Norwich)- 589 • Mid State (Meriden) - 304 • St. Francis (Hartford) - 658 • Danbury- 219 • Day Kimball (Putnam)- 118 • Hartford- 627 • Charlotte Hungerford - 218 • Hospital of Central CT- 173 • Johnson & Memorial (Stafford Springs)- 22 • St. Mary’s (Waterbury)- 19 CCAR’s ED Introduction *CCAR data used with permission Level of Care (from ED) Detox- 2193 Community Supports- 1185 Inpatient- 354 MAT- 150 IOP- 129 Outpatient- 138 Total= 4149 of 4517calls 92% Assertive Linkage to Care!!!! 4,517 calls to ED’s for 3,615 individuals 3c Recovery Support Training Institute

  6. Advocate • Role Model & Mentor • Resource Broker • Problem Solver • Truth Teller A few RC roles that are common in an ED: CCAR’s ED Introduction 3c Recovery Support Training Institute

  7. What are you advocating for? Advocate • Who are you advocating to? • Accountability CCAR’s ED Introduction 3c Recovery Support Training Institute

  8. Role Model – a person looked to by others as an example to be imitated Role Model & Mentor • Mentor – an experienced and trusted advisor • Accountability CCAR’s ED Introduction 3c Recovery Support Training Institute

  9. Share some examples of how a Recovery Coach may be a Resource Broker in an Emergency Department Resource Broker • Creative ways to maintain resources in this setting CCAR’s ED Introduction 3c Recovery Support Training Institute

  10. Scenario Problem Solver CCAR’s ED Introduction 3c Recovery Support Training Institute

  11. Say what you mean, but don’t say it mean Truth Teller • Patient • Family member/friends • Hospital Staff CCAR’s ED Introduction 3c Recovery Support Training Institute

  12. Doctor/Nurse Staying In Your Lane • Social Worker • Security • Attorney CCAR’s ED Introduction 3c Recovery Support Training Institute

  13. ? ? ? Questions & Comments ? ? Thank You! ? ? ? 3c Recovery Support Training Institute

  14. Thank You! 3c Recovery Support Training Institute

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