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STEP 1: Review the E-Sourcing Help Desk Numbers

This is a list of the actions that an External End Users needs to follow in order to obtain support help for E-Sourcing. It is referred to as the “End User Action Checklist”. STEP 1: Review the E-Sourcing Help Desk Numbers

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STEP 1: Review the E-Sourcing Help Desk Numbers

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  1. This is a list of the actions that an External End Users needs to follow in order to obtain support help for E-Sourcing. It is referred to as the “End User Action Checklist”. • STEP 1: Review the E-Sourcing Help Desk Numbers • Refer to the list of E-Sourcing Help Desk Numbers provided by the DuPont Buyer, or • Locate the E-Sourcing Help Desk numbers on the DuPont Supplier Center web site located at: http://www2.dupont.com/Supplier_Center/en_US/index.html • STEP 2: Initiate support request with E-Sourcing Help Desk (Required if needed) • Contract a E-Sourcing Help Desk by email or voice to report your issue or problem. The following information at minimal must be included: • Your name, location and contact information • Detailed description of problem or issue which requires assistance • Priority / Business Impact – Low , Medium or High • Requested completion date (to help the Help Desk and BPOs to prioritize) • STEP 3: Test, close or escalate issue (Required) • Implement and test the E-Sourcing Help Desk recommendation • Depending on the results the E-Sourcing Help Desk will either close the request if successful or escalate through our internal support channels

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