Baldrige National Quality Program

1. Baldrige National Quality Program Program Overview

2. Baldrige National Quality Program • Who We Are • History • Baldrige Community • Performance Excellence • Baldrige Criteria • Applying for the Award • Program Achievements • How to Learn More • Self-Assessment Tools

3. What is the Baldrige Program? • Operates as a unique public-private partnership • Educates organizations on performance excellence management • Manages the Malcolm Baldrige National Quality Award Baldrige is Performance Excellence: Organizations Achieve and the U.S. Succeeds

4. Program History The Malcolm Baldrige National Quality Improvement Act of 1987, Public Law 100-107 • Created Award Program to • identify/recognize role-model businesses • establish criteria for evaluating improvement efforts • disseminate/share best practices • Expanded to health care and education (1998) • Expanded to nonprofit sector (2005)

5. Baldrige Community Foundation for the Malcolm Baldrige National Quality Award Department of Commerce Board of Overseers National Institute of Standards and Technology Baldrige Award Recipients • Board of Examiners • Judges • Senior Examiners • Examiners • Cooperating Organizations • Alliance for Performance Excellence • Professional Societies • Trade Associations • State and Local Programs Contractor • ASQ

6. Performance Excellence An integrated approach to organizational performance management that results in • delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability • improvement of overall organizational effectiveness and capabilities • organizational and personal learning

7. The Baldrige Criteria • Are considered a validated organizational performance assessment tool • Define performance excellence • Are used to identify Award recipients • Are used by diverse organizations in all sectors of the U.S. economy • Comprise an Organizational Profile and seven Categories—an integrated management framework • Are updated regularly

8. Applying for the Baldrige Award • Manufacturing • Service • Small business (manufacturing or service) • Education (for-profit and nonprofit) • Health care (for-profit and nonprofit) • Nonprofit, including charities and government agencies

9. 2008 Baldrige Award Recipients • Cargill Corn Milling North America, Wayzata, Minnesota (manufacturing) • Iredell-Statesville Schools, Statesville, North Carolina (education) • Poudre Valley Health System, Fort Collins, Colorado (health care)

10. Program Achievements • Created a national and international standard for performance excellence • Produced role models • Shared best management practices • Generated award programs • Raised U.S. competitiveness • Established outreach and education systems

11. How to Learn More • Visit the Baldrige Program at www.nist.gov/baldrige • Contact your state or local Baldrige-based program • Attend a Baldrige regional or national conference • Participate in an Award recipient sharing day/workshop • Become a state/local or national Examiner

12. Self-Assessment Tools • Easy Insight • Your Guide to Performance Excellence • Are We Making Progress? questionnaire • Are We Making Progress as Leaders? questionnaire • Criteria for Performance Excellence

13. Contact the Baldrige Program • E-mail: baldrige@nist.gov • Phone: (301) 975-2036 • Fax: (301) 948-3716 • Web site: www.nist.gov/baldrige