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Connecting Cancer Patients & Survivors to Community Resources

Connecting Cancer Patients & Survivors to Community Resources. Jean A. McDonald, R.N., M.S Director Oncology & Women’s Services ProHealth Care Carrie Ripp , MSW Program Director Stillwaters Cancer Support Services. Key Takeways.

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Connecting Cancer Patients & Survivors to Community Resources

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  1. Connecting Cancer Patients & Survivors to Community Resources Jean A. McDonald, R.N., M.S Director Oncology & Women’s Services ProHealth Care Carrie Ripp, MSW Program Director Stillwaters Cancer Support Services

  2. Key Takeways • Understand critical elements in developing a successful community partnership • Appreciate the benefits of the partnership for both the healthcare system and community partner • Recognize the value of a community partnership for the patient/consumer • Celebrate the successes

  3. ProHealth Care’s Cancer Program 1400 new cancer cases annually 2 hospitals, both ACOS accredited with commendation as well as COC outstanding achievement award 2 NAPBC accredited breast centers 3 outpatient infusion centers 7 medical oncologists 2 genetic counselors 8 cancer care coordinators/navigators

  4. Stillwaters Cancer Support ServicesHistory & Mission Stillwaters exists so that no person affected by cancer feels alone on their journey • 1980 - Founded by Mary Soergel • 1994 - Officially incorporated not-for-profit organization • Only cancer support organization in WI to provide professional counseling and emotional support services at no cost

  5. Stillwaters Cancer Support Services • 5 licensed counselors • Programming includes: • Counseling, support groups, workshops, educational sessions • Cancer Committee participation • Consultation to healthcare staff and staff in-services

  6. Evolution of ProHealth Care and StillwatersCommunity Partnership • First referral 19 years ago from medical oncologist • Over the years several PHC leaders have served on Stillwaters’ Board of Directors • 2010 - Waukesha awarded NCCCP grant • Formalized relationship for services commences • Counselors on site full time, providing psychosocial support • Services continue today post grant funding, services expanded to additional cancer center locations

  7. Key Elements of a Successful Partnership • Share a common vision • Develop mutually agreed upon goals for program • Relationship principles • Mutual respect and trust • Commitment to collaboration • Respect each organization’s strengths • Optimize • Shore up the gaps, weaknesses • Robust communication • Both open to constructive feedback • Integrate service… becomes part of the organization • Appreciate the model is dynamic • Annual evaluation of program • Value proposition

  8. Benefits to partnership • Reputation of the community partner • Expertise and commitment to patients/families • Access to services • Cost effective • Comprehensive program offerings • Services available in community post treatment completion • Impact on patient experience & outcomes • Increased impact/number of clients served • Outreach of services • Increased credibility with healthcare providers • Sustainable program funding • Community resource liaison ProHealth Care Stillwaters

  9. Benefits of this psychosocial programPatient… family… care team • Quality of Life: • Patients and family members experience increased sense of control & capability to engage in moving forward with their cancer journey • Less worry, decreased anxiety • Patient’s compliance with treatment planning increases… ability to cope more effectively with distress • Patients and family members express sense of support and comfort during the cancer journey • Patients able to take advantage of program without worry of additional financial expense…PHC funds program • Patients as well as families have access to program • Facilitates effective communication amongst family members • Helps with difficult conversations and challenging family dynamics • Ongoing support available post active treatment • Care team • Embraces the program as meeting a significant and predominant need for patients and families struggling with a cancer diagnosis • Patients have timely access to services, through cancer experience • Stillwaters’ team considered part of the care team

  10. Milestones

  11. Milestones (cont.)

  12. Milestones (cont.) 95% Client satisfaction • Ability to help them cope with their diagnosis • Better manage their stress • Ease of access to support “I cried when I arrived for my treatment. The 6 ½ weeks looked like an eternity. After my first appointment with a Stillwaters counselor and subsequent sessions, a huge load began to lift as I was coached on coping skills and how to handle situations as they arose.”

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