1 / 8

Pillars of Performance

Pillars of Performance. Pillar of Performance #1. Maximising PROFITABLE PERFORMANCE consistent } with the other four pillars of performance, focusing on: Resource efficiency and enhancement. Responsiveness to customer needs and market opportunities. Relationship management.

xarles
Télécharger la présentation

Pillars of Performance

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Pillars of Performance

  2. Pillar of Performance #1 Maximising PROFITABLE PERFORMANCE consistent } with the other four pillars of performance, focusing on: • Resource efficiency and enhancement. • Responsiveness to customer needs and market opportunities. • Relationship management. • Reputation management (inc. brand equity management). • Risk management

  3. Pillar of Performance #2 Energising FUTURE BUSINESS DEVELOPMENT by investing in distinctive assets and competencies in the following areas: • People. • Products and services. • Processes. • Places. • Parthners.

  4. Pillar of Performance #3 Optimising BUSINESS MULTIPLIERS (maximising positive economic, social and environmental impacts and minimising negative ones) in the following areas: • Generating investment and income. • Creating jobs. • Developing human resources. • Providing appropriate products and services (from a full life-cycle perspective). • Building local business systems. • Sharing international standards and business practices. • Supporting technology development and transfer. • Establishing institutional and physical infraestructure.

  5. Pillar of Performance #4 Professionalising SOCIAL INVESTMENT and PHILANTHROPY in the following areas: • Money: from cash donation to innovative funding mechanisms. • In-kind support: from ad hoc approaches to mobilising core competencies. • Strategy: from philanthropy and public relations to partnership. • Beneficiaries: from charity to community capacity building.

  6. Pillar of Performance #5 Legitimising POLICY DIALOGUE at local, national and international levels by: • Promoting ethical business practices. • Creating an enabling environment for private enterprise and investment. • Supporting good governance. • Contributing to economy, social and environmental policies.

  7. The Circle of Continuous Improvement #1 • Mission • Making the commitment • Values, principles and policy statements • Operating guidelines and performance targets • Accountability • Leadership • Measurement and • reporting • Making the commitment • Some key issues • Financial vs non-financial performance metrics • Separate vs integrated approaches • Internal vs External assesment, verification and disclosure procedures • Measurement tools • Support networks #3 #2 • Motivation • Mobilising others around the • commitment • Participation • Time • Training • Recognition • Financial incentives • Disciplinary action

More Related