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Live Related Points

This guide provides step-by-step instructions for managing passwords, setting up email/SMS notifications, and using the support system effectively. Learn how to change your transaction entry password, download essential files, and troubleshoot issues with customer support. We also detail how to configure message settings for branches, ensuring seamless communication. A default transaction password, admin login details, and file organization tips are included to enhance your operational efficiency. Access all vital tools with clarity and ease.

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Live Related Points

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  1. Live Related Points

  2. Password Change • Trx. Entry Password change • Branch Directory • Download repwin.exe • Mail/SMS Setup • Support Downloads • PLB Downloads • Customer Support or Help Desk • Message

  3. Password Change • Click on Password Change link • Reset admin password using this option Enter Password Retype Password Click on save

  4. Trx. Entry Password change • Default transaction password is same as of live login password (a123456) • If you want to change this password of transaction, login live (admin/branch/client/sub-branch/group/) with this option Enter Password

  5. Branch Directory

  6. Download rep.exe • Click on Save to download this file in any folder (Both rep.exe and csv files should be in same folder)

  7. Mail/SMS Setup

  8. Support Downloads

  9. PLB Downloads • To update the task on live ,click on PLb Downloads

  10. Customer Support or Help Desk Admin Login • Login live by admin • Default user id =sadmin • Password=a12345 • Window on next slide will open

  11. Department Maintenance

  12. Representative Maintenance

  13. Customer Support System

  14. Mail/SMS setting for Support System

  15. View Ticket

  16. Change Password

  17. Branch Login

  18. Message

  19. Path for message c:\capexweb\message\common • Put message.msg file in this folder • If you want to show message to a particular branch then create a folder named: branch in c:\capexweb\message\ and put the message file in branch folder. Message file should be of .msg extension • If there is no file in common folder or branch folder, then message icon will not display on online softwate Message icon is not displayed here because there is no message file in common folder

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