Pilling’s Lock Berth Holders Meeting

1. Pilling’s Lock Berth Holders Meeting Tuesday 26th October 7.30pm

2. Company performance… • Starting a business in a recession… • Berths at 67% capacity – growing consistently by 2% per month • Inflationary Mooring Fee Increases + VAT Change January 2011 • Strict cost management continuing for 2011 • Café/Bar needs to be flexible on occasion • Apartment at over 72% capacity

3. www . pillingslock . com • New Website launched October 2010 • More informative & better quality • Twitter function – add @pillingslock • Contact Form • Gallery – add more pictures if you have some – email us!

4. Survey Monkeywww.surveymonkey.com/s/NMW58M2 OUR NEW ONLINE SURVEY • Quick and Easy to use • Free • Only takes a couple of minutes of your time • Allows you to have your say- which in turn helps us to improve the service for you!

5. Marina and Mooring Facilities I moor my boat at Pilling’s Lock because………

6. How do we compare to other marinas you have used?

7. How long have you been using our services a Pilling’s Lock Marina?

8. Your thoughts on the Marina and Mooring Facilities……. • Like the friendly, helpful staff and the surroundings • Near enough to the shops but remote enough to be secure • Good Location • Very Good • The marina is lovely, very helpful service from Ronnie and Jane….what more could we need

9. Fingers are short and unstable • No safety facilities on the jetties • Lacking good chandlery • Office-too busy or no response to queries • Unhappy with site security • Café ok, but can me hit and miss

10. So what improvements could be made?? • Ideally prefer boat length jetties • More DIY Facilities • Cleaning the pontoons to prevent them from being a slip hazard • More stock in shop/chandlery • More security for berth holders (electronic gates) • A boater’s evening when the café is shut (film or games night?)

11. More signs to remind owners to clear up dog mess • Welcome direct access from marina to towpath • Security gates to all pontoons • More landscaping with trees and shrubbery • Basic provision of safety equipment available as a matter of course (fire extinguishers, buoyancy aids, safety ladders) • More tumble dryers

12. Solutions… • Boat Length Jetties – not an option but linear berths do occasionally become vacant • More DIY facilities – Slipway half the price of most. Towpath is Free to use & less anti-social for mess. • Cleaning Pontoons – Maintenance Back-log – everyone can help us by brushing their own area • More stock in Chandlery – Next Day ordering service already in place • Electronic Gates – funds not available at present but are planned in the future • Landscaping – underway for 2011 & 2012 • Safety Equipment – TBA • More Tumble Dryers – Will book during next few weeks • Boaters Evenings –quiz night Thursdays with £4.95 dish & Ali Myers running a Poker Night on Wednesdays.

13. Workshop Facilities • Very busy with around 3-6 week lead time on new work. • Continue Prioritising Surveys & Emergencies • Marine Engineer 1-2 days per week. • All new work should be booked at Marina Office & Steve/Claire will call back to confirm. • No Access for non-staff to Workshop – no Temporary Storage Facilities – Please respect this. • Back-log reduced = more time for Site Maintenance • SUGGEST A MONTHLY WORKSHOP CLINIC?

14. Fuel & Pump-Out Dock • Scheduled for Installation December 2010 • Self-Service Pump-Out (Token Operated) • Self Service Red Diesel • EPOS – Debit & Credit Cards ONLY • Sold at 60:40 ONLY • Automatic Declaration on entering Card PIN • Increases availability of both services to 7 days per week at customers convenience

15. Any Further Comments • No direct link to restaurant number on website • Comments on the website sometimes go on the wrong part of the blog • Want airport style access steps • Safety Equipment • Maintain the chains at the end of the jetties • The anti-slip paint is not adequate....more grit needs to be ordered. • More tumble dryers • Poker nights on Wed 7:30pm • NO FIREWORKS • Fuel and pump out dock- Diesel 60/40 split- look at possibility of other supplies • Dog Signs • Bikes • Bus Stops • Floating Pontoons (H Jetty) • WifiSubscribers deposits

16. Pilling’s Boat-House • Change of Breakfast opening hours......now served from 8am • Quiz night every Thursday at 8pm • New Winter main course menu • Special 2-course Halloween menu for £12.95 • Sunday roasts will be served from Sunday 7th November

17. New Winter Main Course Menu Main Courses 3 Pork sausages on a bed of potato and parsnip mash and a onion gravy £6.95 Goat’s cheese and apricot nut roast served with ratatouille and green salad £7.25 Chorizo and pea risotto topped with parmesan shavings £7.25 Chicken burger topped with garlic mayonnaise, served with French fries and coleslaw £6.95 Swordfish steak served on a bed of ‘sag aloo’ potatoes with a red pepper curried sauce £7.25  Battered cod, chips, mushy peas and tartare sauce £6.95 Homemade shepherd’s pie served with mixed vegetables £6.95  *8oz Sirloin steak with grilled tomato, mushrooms, chips and a peppercorn sauce £10.50 *Served in the evening only

18. The Halloween Menu- Sat 30th Oct Main Courses 8 oz “Monster” Sirloin Steak with “Devilish” Dauphinoise Potatoes & “Ghostly” Green Beans Or “Spooky” Swordfish & Butternut “Skeleton” Squash & Sage Risott0 with “Terrifying” Tomato Sauce Or Mushroom & Arti-“Choke” Crumble with “Screeching” Sautéed Potatoes & Roasted “Blooded” Beetroots Desserts “Perishing” Peanut Butter Cheesecake Or “Witchy” Whisky & “Murderous” Marmalade Bread and Butter Pudding Or “Repulsive” Raspberry & “Chilling” Chocolate Pavlova

19. Quiz Night • Every Thursday night at 8pm • £1 entry per person • Special meal offer on each Thursday • Come along and join us for an evening of fun!!!

20. Dog Owners • Please, please , please be vigilent and pick up dog mess. • If you see someone not picking it up do let us know.....

21. Any Further Comments??